Probation Dispatcher Supervisor

Judicial Branch of Arizona in Maricopa County•Phoenix, AZ

1d•$25 - $39

About The Position

The Probation Dispatcher Supervisor leads, supervises, and trains a unit of Probation Dispatchers in the daily operations of the Adult Probation Department’s Communications Center. The supervisor trains new personnel, oversees daily activities, and performs related duties as needed. The role works with other Probation Dispatcher Supervisors and the Communications Center Supervisor and may need to fill in as a dispatcher when a shift is short-staffed. The Communications Center operates 24 hours a day, seven days a week, and 365 days a year. Shifts are assigned through a shift bid, and employees must be able to work any shift based on organizational needs. Most employees work five eight-hour days per week. The work takes place in a secured office with moderate noise and constant activity. The employee regularly wears a headset, speaks and listens, works seated for extended periods, and may occasionally push, pull, or lift up to 20 pounds. The position may be reassigned to other Judicial Branch locations throughout Maricopa County. This is a non-exempt position. The listed pay range is $25.00–$38.50 per hour, with an expected entry range of $25.00–$31.75 based on experience and equity. Shift differentials may be available depending on the assigned shift. Successful candidates are typically hired at a rate up to the midpoint, subject to applicable experience, internal equity, and budget allowances. Employment and continued employment are contingent on passing a thorough background and/or fingerprint check.

Requirements

High school diploma or GED, or an equivalent combination of education and job-related experience substituted on a year-for-year basis.
Three years of experience as a dispatcher or call taker, or an equivalent combination of education and job-related experience.
Ability to work any and all shifts as assigned based on organizational needs, and to maintain schedule flexibility for training, meetings, and shift coverage.
Ability to multitask and work in a high-volume, time-critical environment.
Proficiency with standard business and office equipment and software, and ability to use computer programs to create reports, memos, documents, and correspondence.
Ability to operate and train staff on communications equipment, including radio console systems, CAD systems, telephones, computer terminals, and other dispatch-related equipment.
Knowledge of supervisory practices, departmental policies and procedures, customer service standards, Communications Center procedures, dispatch operations, radio transmission procedures, and applicable FCC rules and regulations.
Knowledge of Arizona Criminal Justice Information Systems regulations and related statutes concerning access to computerized criminal history records.
Knowledge of law enforcement terminology, electronic monitoring computer systems and databases, computerized mapping systems, basic mathematics, and oral and written English.
Skills in supervising and evaluating staff, coordinating subordinate work, communicating orally and in writing, building working relationships, decision-making, conflict resolution, recordkeeping, prioritization, and problem-solving.
Skills in planning, organizing, scheduling, directing, and evaluating employee activities.
Ability to speak clearly and hear, see nearby details, sit for long periods, stand, walk, handle objects, and reach with hands and arms; occasional pushing, pulling, or lifting up to 20 pounds.

Nice To Haves

Associate degree in business administration, communications, telecommunications, public administration, or a related field.
One year of experience receiving and dispatching probation department radio communication calls.
At least one year of lead or supervisory experience.

Responsibilities

Supervise, organize, assess, and evaluate staff workload; adjust assignments, approve timecards, and manage schedules to maintain 24/7/365 coverage.
Monitor daily operations and ensure area goals and objectives are met, working as a team with other Probation Dispatcher Supervisors and the Communications Center Supervisor.
Oversee dispatch equipment, department processes, and personnel.
Conduct performance evaluations and counseling sessions, and administer disciplinary action as required.
Operate dispatch equipment, including radio consoles, CAD, phones, and NICE systems, and coach and train staff on radio and telephone traffic while supporting the shift.
Lead the review, updating, and implementation of Communications Center policies, protocols, and procedures.
Provide timely guidance and feedback to help dispatchers develop the knowledge and skills needed to perform tasks and solve problems.
Develop staff, recognize and motivate employees, and help the team stay focused on goals while handling multiple directives and resolving differences.
Collaborate with APD, JPD, Court Security, and other stakeholders on administrative functions, meetings, and projects.
Develop and update training outlines, instructional materials, and operational manuals, and train new and existing staff.
Plan, schedule, and direct work, maintaining flexibility to lead trainings, attend meetings, and assist staff as needed.
Perform related duties as assigned.

Benefits

Generous paid time off
Paid sick leave
10 paid holidays
Medical insurance
Dental insurance
Vision insurance
State-sponsored retirement pension plan coverage
Employee assistance program
Wellness incentives
Optional life insurance
Optional disability coverage
Group legal plan
Pet insurance
Potential eligibility for Public Service Loan Forgiveness for qualifying full-time Judicial Branch employees