Probation Dispatcher Supervisor

Maricopa County • Phoenix, AZ

17h

About The Position

The Probation Dispatcher Supervisor provides leadership, supervision, and training for a unit of Probation Dispatchers in the daily operations of the department’s Communications Center. The position trains new personnel, oversees daily activities, and performs related duties as needed. The supervisor works with other Probation Dispatcher Supervisors and the Communications Center Supervisor, and is expected to provide coaching and support on the floor during radio and telephone traffic. The center operates 24 hours a day, seven days a week, and 365 days a year. Shifts are assigned according to organizational needs and determined by shift bid; most employees work five eight-hour days per week. Shift differentials may be available depending on the assigned shift. Judicial Branch facilities are located throughout Maricopa County, and the position may be reassigned to other locations based on departmental needs.

The Adult Probation Department is part of the Judicial Branch of Arizona in Maricopa County. It works to enhance community safety through service, accountability, and influencing change, while providing a safe, fair, and impartial forum for resolving disputes and using evidence-based practices.

The position is classified and non-exempt under the FLSA. The posted pay range is $25.00 to $38.50 per hour; the expected entry pay range based on experience and internal equity is $25.00 to $31.75 per hour. Typically, successful candidates are hired at a rate up to the midpoint, based on applicable experience, internal equity, and budget allowances. Employment and continued employment are contingent on passing a thorough background and/or fingerprint check.

Requirements

• High school diploma or GED.
• Three years of experience as a dispatcher or call taker, or an equivalent combination of education and job-related experience substituted on a year-for-year basis.
• Knowledge of supervisory practices and principles, departmental policies and procedures, and customer service standards and procedures.
• Knowledge of Adult Probation Department policies and Communications Center procedures, including probation radio dispatching, radio transmission procedures, and applicable FCC rules and regulations.
• Knowledge of Arizona Criminal Justice Information Systems regulations and statutes governing access to computerized criminal history checks.
• Knowledge of law enforcement terminology, electronic monitoring computer systems and databases, computerized mapping systems, basic mathematics, and English, both oral and written.
• Skill in supervising and evaluating staff; coordinating subordinate work; communicating orally and in writing; establishing working relationships; decision-making and conflict resolution; maintaining accurate records and reports; prioritizing and solving non-routine problems; and planning, organizing, scheduling, and evaluating employee activities.
• Ability to multitask in a high-volume, time-critical environment; use standard business and office equipment and software; and generate reports, memos, documents, and correspondence using computer programs.
• Ability to operate and train staff on communications equipment, including the radio console system, CAD system, telephone, computer terminals, and other dispatch-related equipment.
• Ability to maintain schedule flexibility to participate in training, coordinate or attend meetings, and fill in as a Probation Dispatcher when a shift is short-staffed.
• Ability to work any and all shifts as assigned based on organizational needs.

Nice To Haves

• Associate degree in business administration, communications, telecommunications, public administration, or a related field.
• One year of experience receiving and dispatching probation department radio communication calls.
• At least one year of lead or supervisory experience.

Responsibilities

• Supervise, organize, assess, and evaluate staff workloads; adjust assignments, approve timecards, and manage schedules to ensure 24/7/365 coverage.
• Monitor daily operations and ensure area goals and objectives are met, working collaboratively with other Probation Dispatcher Supervisors and the Communications Center Supervisor.
• Oversee dispatch equipment, department processes, and personnel.
• Conduct performance evaluations and counseling sessions, and administer disciplinary action as required.
• Operate dispatch-related equipment, including radio consoles, CAD, phones, and NICE systems, and coach and train staff on radio and telephone traffic.
• Lead the review, update, and implementation of Communications Center policies, protocols, and procedures.
• Provide timely guidance and feedback to help dispatchers develop job knowledge and skills.
• Develop staff, recognize and motivate employees, and adapt leadership style to situational needs while helping the team stay focused on goals.
• Collaborate with stakeholders, including APD, JPD, and Court Security, on administrative functions, meetings, and projects.
• Develop and update training outlines, instructional materials, and operational manuals, and train new and existing staff.
• Plan, schedule, and direct work, and maintain schedule flexibility to lead trainings, attend meetings, and assist or fill in as a Probation Dispatcher when staffing is short.
• Perform other related duties as assigned.

Benefits

• Generous paid time off and paid sick leave.
• 10 paid holidays.
• Affordable medical, dental, and vision insurance.
• Coverage by one of several State-sponsored retirement pension plans for eligible employees.
• Employee assistance program and wellness incentives.
• Optional life insurance, disability coverage, group legal plan, and pet insurance.
• Potential eligibility for Public Service Loan Forgiveness for qualifying full-time Judicial Branch employees who meet other program requirements.
• Shift differentials may be available depending on assigned shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED