Probation Assistant Supervisor Case Administration - Suffolk Superior Court

Massachusetts Trial Court•Boston, MA

1d•$69,398 - $102,281•Onsite

About The Position

This position supervises the activities and clerical unit within a Probation Office under the direction of a Chief Probation Officer or their designee. The role involves assigning and reviewing the work of support staff, assisting in the development and implementation of policies and operating procedures, and preparing necessary manuals and forms. The position is responsible for maintaining and preparing monthly statistical reports, monitoring the accuracy, completeness, and timeliness of case processing, and training staff in the use of automated systems, departmental procedures, and proper case administration. The role also supports other probation staff, providing service to the public and other individuals with business with the court consistent with policies and confidentiality.

Requirements

Associate's Degree from an accredited college or university
Six (6) years of related work experience, preferably in case management
Equivalent combinations of education and experience will be considered for meeting minimum qualifications
Modern office equipment and technology, including computers and applicable software
Departmental and court policies and procedures
Principles and practices of employee supervision
CARI
CJIS
DTA/DOR Databases (for indigency evaluations)
MassCourts
Technology systems and policies
Inventory policies and procedures
Organization and time management
De-escalation and conflict resolution
Customer service
Establish effective working relationships with others
Prepare clear and accurate reports
Maintain appropriate records
Maintain confidentiality of information
Plan, assign, and supervise the work of lower level employees
Identify problems and to recommend improvements to case processing activities
Communicate effectively, both orally and in writing
Work independently and follow oral and written instructions
Monitor case processing activities in order to maintain quality control standards

Responsibilities

Provides supervision and direction to subordinate staff and coordinates work flow within the work unit or office, including distributing work, assigning staff to cover absences, providing technical assistance, answering questions, and resolving problems within the work unit supervised.
Supervises case processing and data entry activities within the work unit, including preparation of record entries, notices, trial lists, and various dockets; Provides service to the public, attorneys, litigants and law enforcement.
Reviews and processes legal documents. Ensures accuracy of court records, scheduling of cases and hearings, and maintenance of files.
Supervises the development and implementation of training programs within the work unit supervised; Trains staff in the use of automated systems, and troubleshoots problems they have.
Develops and implements new procedures and responds to changes in statutes and administrative policies. Makes recommendations to improve case processing activities.
Compiles, organizes, and reconciles all statistics concerning work activities and prepares related reports.
Ensures coverage within the clerical office, processes requests for leave, and manages day to day calendar for staffing.
Participates as a liaison between the work unit and other offices and outside agencies for the distribution and collection of information and to resolve operational issues.
Serves as a point of contact for information concerning cases processed within the major work unit who is capable of responding to any inquiry within established guidelines. May use specialized communication skills in performing these duties.
Runs and maintains reports for daily operations of the work unit.
May perform the duties of (lower rated positions) within the Probation office, as needed.
May participate in the hiring or promotion of staff, as needed.
Assists with the processing of personnel actions including promotions, appointments, transfers, and leaves.
May serve as backup to (higher rated positions), as needed.
Performs other duties as required.