ProAssure Enablement Specialist, Advanced Ops (Remote)

Stryker•Chicago, IL

1d•$89,300 - $193,400•Remote

About The Position

The ProAssure Enablement Specialist, Advanced Operations provides advanced technical services, support, and enablement for enterprise customers. The position will partner with cross-functional teams to enable ProAssure to support new solutions and services as they are introduced. Responsibilities include contributing to the development and operational readiness of new services and capabilities by defining technical requirements, establishing support processes, developing implementation and deployment approaches, and validating solutions for ProAssure support. The role will also identify opportunities to improve serviceability, scalability, and customer support readiness while translating new solution requirements into sustainable operational capabilities.

Requirements

Bachelors in Computer Science, Engineering, Business Administration or Information Technology, or in lieu of degree, 6+ years of additional relevant experience
Minimum 4 years of healthcare IT (HIT) experience supporting IT infrastructure & IT teams within a healthcare environment
Demonstrated experience supporting clinical end users through rounding and training
Knowledge of clinical integrations with third party systems and applications and experience managing a database-driven system
Travel up to 50% within the US with potential for international travel
Must be a US Citizen

Nice To Haves

Highly proficient with MS Office, especially Excel
Demonstrated analytical and troubleshooting skills, capable of diagnosing and resolving technical issues independently
Strong communication skills, capable of collaborating with both technical and non-technical stakeholders
Demonstrated success in delivering customer service excellence and presenting to large groups of people
Able to work successfully in different customer environments while managing competing priorities

Responsibilities

Partner with ProAssure Services leadership to drive operational planning, service strategy, resource alignment, and continuous improvement initiatives that enhance the scalability, quality, and efficiency of ProAssure services.
Lead and contribute to strategic projects and continuous improvement initiatives across ProAssure Services and cross-functional teams, identifying opportunities to enhance processes, tools, technologies, and service delivery models.
Enable ProAssure to support new solutions and services by partnering with cross-functional teams to assess operational requirements, define technical and support requirements, develop implementation and deployment approaches, establish support processes, and validate operational readiness.
Conduct discovery and develop scalable service capabilities for new and evolving solutions by evaluating product deployment and utilization within customer environments, gathering insights on workflows and support requirements, and translate product and customer needs into best practices, deployment strategies, support models, documentation, training, tools, and operational processes.
Identify opportunities to enhance serviceability, scalability, and operational efficiency across ProAssure-supported solutions and lead or influence.
Act as a trusted technical partner to customer stakeholders, proactively anticipating needs, recommending improvements, and helping customers maximize the value and effectiveness of their clinical communication and workflow solutions.
Mentor and provide technical guidance to other ProAssure members and internal stakeholders, sharing expertise, establishing best practices, and helping build organizational capabilities to support current and future solutions.
Provide account coverage to ensure uninterrupted customer service.