Pro Stock Sales Associate

Plimpton & Hills Corp Inc•Springfield, MA

4d•$22 - $25•Onsite

About The Position

Plimpton & Hills Corporation is a leading distributor of plumbing, heating, HVAC, and industrial products serving contractors, businesses, and homeowners across the Northeast. With multiple branch locations and showrooms, the company is committed to providing quality products, expert support, and reliable service to the professionals and communities we serve. This position's purpose is to assist customers and fill their HVAC product orders while maintaining the highest level of internal and external customer service and adhering to company safety standards. The role may also involve assisting plumbing and heating customers with their orders at times. Maintaining up-to-date and accurate knowledge of HVAC parts and supply is crucial. This is a full-time position based at our Springfield, MA branch.

Requirements

HVAC experience and knowledge required.
Familiarity with industry’s rules and regulations.
Result driven and customer focused.
Stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Nice To Haves

Counter sales experience preferred.
High school diploma or GED preferred.

Responsibilities

Actively seek opportunities to help customers.
Locate and obtain ordered products for customers.
Assist in the handling of defective parts and warranty information.
Process approved credits for customers when products are returned.
Address questions about product, pricing and availability.
Make sure all product catalogs are up-to-date and that expired ones are discarded.
Accurately and safely move products of varying weights according to customer needs.
Provide exceptional customer service at all times.
Answer telephone calls professionally and pleasantly.
Accurately input and fill customer orders.
Accurately read and identify numbers for accurate order filling and receiving of material.
Assist warehouse personnel when necessary.
Maintain a clean and professional work environment.
Safely operate a forklift, pallet jack, etc.
Remain up-to-date on all safety practices and standards.
Perform other responsibilities as directed.