Pro Shop Assistant

Otesaga Hotel.•Cooperstown, NY

2d•Onsite

About The Position

The Pro Shop Assistant is responsible for the daily duties in the golf pro shop, including providing a warm greeting to guests, ensuring a smooth and efficient golf check-in process, and utilizing the computerized tee time reservation and point-of-sale systems for retail transactions. This role also involves opening and closing procedures, inventory management, and merchandising within the golf shop, including moving, folding, pricing, and displaying products. The assistant will help create a pleasant and satisfying shopping experience for subscribers and guests, assist with special orders, and maintain a pristine shop appearance. They will also book lessons and tee time reservations for the Golf Professional Staff and follow proper cash handling procedures.

Requirements

High school diploma or general education degree (GED).
A general understanding of the game of golf.
Reliably commute or plan to relocate before starting work.
Ability to work mornings, evenings, weekends & holidays as required.
Knowledge of the game of golf.
General computer skills.
Excellent organization and time management skills.
Set a positive tone and strong work ethic, leading by example.
Maintain professional presentation (must adhere to company and department dress code).
Outstanding guest service skills.
Ability to clearly communicate both verbally and in writing.
Ability to keep all areas of the pro shop neat and tidy.

Nice To Haves

Preferred experience in the service industry.

Responsibilities

Checking in golfers and accurately ringing up charges in the Point of Sale (POS) system.
Processing purchases, credit, and gift card transactions using the POS system.
Answering the telephone and managing the reservation system.
Assisting subscribers and guests in creating a pleasant and satisfying shopping experience.
Assisting and following up with subscribers and guests on special orders and other retail needs.
Assisting in merchandising and creating new, interesting, and visually pleasing displays.
Maintaining a pristine shop appearance and organizing merchandising displays.
Maintaining a professional and service-oriented environment in the Pro Shop.
Utilizing excellent interpersonal and customer service skills, organizational skills, and the ability to multi-task in a fast-paced environment.
Having full knowledge of golf tournaments and events and answering related questions.
Booking lessons and tee time reservations as needed for the Golf Professional Staff.
Following guidelines for opening and closing duties, including cash handling responsibilities.
Tallying the tee sheet at the end of the day.
Adhering to proper cash handling procedures and ensuring all standards of operations are met.