Pro Assistant Department Manager
About The Position
This position is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. The role provides direction to product sales specialists, supports department merchandising and inventory, and assists customers with product selection and transactions. The employee works in an environment frequently exposed to a warehouse setting and moving vehicles, with noise levels that are typically moderate to noisy. The position involves frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling, as well as handling or feeling with the hands and fingers. It requires exerting 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to move objects.
Requirements
- High school diploma or GED.
- One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
- Excellent verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
Responsibilities
- Act and work in a manner consistent with the company’s core values.
- Understand and comply with the company’s safe lifting practices and standard operating procedures.
- Drive and teach the company philosophy around the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
- Provide direction to product sales specialists to ensure attentive and accurate customer service.
- Complete product specialist certification courses.
- Demonstrate a thorough understanding of merchandise and installation.
- Ensure the department’s overall merchandising, pricing, and organization.
- Communicate standard operating procedure directions and changes to associates in a timely manner.
- Complete Industrial Truck (forklift) proficiency testing and certification.
- Communicate inventory needs to management.
- Direct and assist with processing merchandise to the showroom floor.
- Validate product placement and pricing within the department.
- Greet customers helpfully and courteously.
- Assist customers with product questions and selections.
- Process customer purchases at checkout using the point-of-sale (POS) system.
- Process customer refunds and exchanges according to established guidelines.
- Present how-to classes to customers.
- Follow established cash, check, and charge card acceptance procedures.
- Answer the telephone according to accepted guidelines.
- Stock and tag merchandise displays as required.
- Create price tags and merchandise signs.
Benefits
- Bonus opportunities and career advancement opportunities at every level.
- 401(k) with company match.
- Employee Stock Purchase Plan.
- Referral Bonus Program.
- Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
- Paid vacation and sick time for eligible associates.
- Paid holidays plus a personal holiday.
- Paid Volunteer Time Off starting on Day 1.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
