Pro Assistant Department Manager
About The Position
This position is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. The role directs associates, maintains the department’s merchandising, pricing, and organization, supports merchandise processing and inventory communication, and assists customers with sales, checkout, refunds, and product questions. It also includes presenting how-to classes, answering telephones, and completing required product specialist and industrial truck training and certification. The position works in a warehouse environment with moving vehicles and typically moderate-to-noisy sound levels. Physical duties include occasionally exerting 30–60 pounds of force, frequently exerting 20–30 pounds, and constantly exerting up to 20 pounds to move objects. The employee often handles or feels objects and frequently stands, walks, reaches, climbs or balances, and stoops, kneels, crouches, or crawls.
Requirements
- High school diploma or GED.
- At least 1 year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential job functions, as determined by the company.
- Excellent verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Ability to meet the physical demands described, including lifting, carrying, pushing, pulling, standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.
Responsibilities
- Act and work consistently with the company’s core values.
- Follow the company’s safe lifting practices and standard operating procedures.
- Drive and teach the company philosophy around the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
- Direct Product Sales Specialists to ensure attentive and accurate customer service.
- Complete all Product Specialist certification courses.
- Demonstrate a thorough understanding of merchandise and installation.
- Ensure the department’s overall merchandising, pricing, and organization.
- Communicate standard operating procedure directions and changes to associates in a timely manner.
- Complete Industrial Truck (forklift) proficiency testing and certification.
- Communicate inventory needs to management.
- Direct and assist with processing merchandise to the showroom floor.
- Validate product placement and pricing within the department.
- Greet customers helpfully and courteously.
- Assist customers with product questions and selections.
- Process customer purchases at checkout using the POS system.
- Process customer refunds and exchanges according to established guidelines.
- Present how-to classes to customers.
- Follow established cash, check, and charge card acceptance procedures.
- Answer the telephone according to accepted guidelines.
- Stock and tag merchandise displays as required.
- Create price tags and merchandise signs.
Benefits
- Bonus opportunities and career advancement opportunities at every level.
- 401(k) with company match.
- Employee Stock Purchase Plan.
- Referral Bonus Program.
- Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
- Paid vacation and sick time for eligible associates.
- Paid holidays and a personal holiday.
- Paid Volunteer Time Off starting on Day 1.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
