Pro Assistant Department Manager

Floor & Decor • Lowell, AR

4d • Onsite

About The Position

The Pro Assistant Department Manager is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. The role provides direction to department associates, supports merchandising and inventory activities, assists customers with product selection and transactions, and helps maintain department standards. The position requires forklift proficiency testing and certification, as well as completion of product specialist certification courses.

The employee frequently works in a warehouse environment around moving vehicles, where noise is typically moderate to noisy. The role involves lifting and moving objects, handling merchandise, and frequently standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• High school diploma or GED.
• At least 1 year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently handle or feel objects with the hands and fingers; stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Ability to complete forklift proficiency testing and certification.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Demonstrate understanding of and comply with the company’s safe lifting practices and standard operating procedures.
• Drive and teach the company philosophy around the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Provide direction to Product Sales Specialists to ensure attentive and accurate customer service.
• Complete all product specialist certification courses.
• Demonstrate understanding of merchandise and installation.
• Ensure the department’s overall merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously.
• Assist customers with product questions and selections.
• Process customer checkouts using the point-of-sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established cash, check, and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED