Pro Assistant Department Manager

Floor & Decor • Arvada, CO

3d

About The Position

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience through exceptional customer service and product information. The role also supports department merchandising, pricing, organization, inventory processing, and compliance with company procedures. Applications are accepted on an ongoing basis.

Requirements

• High school diploma or GED.
• At least 1 year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the job’s essential functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to move objects.
• Ability to frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel objects.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Follow and demonstrate the company’s safe lifting practices and standard operating procedures.
• Understand and teach the company’s basic principles of retail: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Direct Product Sales Specialists to provide attentive and accurate customer service.
• Complete all product specialist certification courses.
• Maintain a thorough understanding of merchandise and installation.
• Ensure the department’s merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously; assist with product questions and selections.
• Process customer purchases at checkout using the point-of-sale system, and process refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established cash, check, and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required; create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED