Pro A/V Sales Engineer - Kairos Platform

Panasonic • UNAVAILABLE, UNAVAILABLE

22d • Remote

About The Position

As the KAIROS-dedicated Sales Engineer for Panasonic Professional Video Systems (PAVNA), you will support the PAVNA sales team in selling KAIROS solutions to broadcast, sports venue, corporate, education, and house of worship customers across the US. Using a consultative sales approach, you will serve as the technical specialist who leads KAIROS engagements from pre-sales through post-sales support.
At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Requirements

• Bachelor's degree in a technical field (Computer Science, Electrical Engineering, or Broadcast and AV Engineering), or equivalent professional experience
• 7–10 years of professional experience in the professional video, broadcast, and AV industry, including 3+ years with IP-based live production systems
• Working knowledge of SMPTE ST 2110 (including PTP timing, ST 2022-7 redundancy, and NMOS) and NDI-based IP live production workflows
• Hands-on design and operational experience with IT and IP networks (multicast, VLAN, managed switch configuration, and 10GbE and above), security, and products used in the AV industry
• Hands-on experience with professional live production switchers and video mixers and related workflows (multiviewer, graphics, clip playback, and camera control)
• Working knowledge of IP audio networking and integration (Dante, AES67, and SMPTE ST 2110-30), audio mixers and consoles, and embedded audio handling in live production workflows
• Working knowledge of PTZ cameras, auto-tracking, and streaming workflows (e.g., SRT and RTMP) as they integrate with live production systems
• Hands-on experience with Windows, macOS, and Linux, including setup of high-performance CPU and GPU server environments
• Ability to travel up to 50% of the time
• Availability to work evenings, weekends, and holidays as required to support customers' live productions and events
• Ability to lift and carry a minimum of 40 lbs.
• Utilize active listening, analysis, research, creativity, and decision-making skills to quickly identify and solve customer, sales, and product problems
• Demonstrate high motivation, quick learning, and intuition, with the ability to manage multiple tasks simultaneously
• Track fast-changing industry trends and the competitive landscape, especially in IP and software-based live production; this is one of the most important qualities for this role and directly supports effective problem-solving
• Work effectively in a dynamic environment with minimal day-to-day supervision
• Communicate complex technical, project, and sales-related issues effectively, both verbally and in writing, to customers, prospects, and PAVNA team members
• Create and deliver effective and persuasive presentations to small and large audiences
• Develop and foster collaborative working relationships with customers, consultants, integrators, partners, and team members, and proactively share knowledge and experience across the organization

Nice To Haves

• Familiarity with control integration and automation (REST API, scripting, and macros)

Responsibilities

• Conduct technical pre-sales visits with customers, partners, and sales managers to position KAIROS for production applications
• Perform KAIROS demonstrations, proof-of-concept trials, and competitive comparisons against other production systems
• Create KAIROS system designs, signal-flow diagrams, IP network topologies, and bills of materials, including integration with cameras, professional audio, and third-party equipment
• Support Panasonic and partner sales events, trade shows, and seminars with KAIROS demonstrations and technical presentations
• Train the sales team on KAIROS, IP video technologies, and competitive positioning
• Manage and resolve assigned KAIROS performance, operation, and integration issues in a timely manner, escalating to Product Engineering and factory teams as needed
• Conduct on-site and virtual training for operators, engineers, and integrators on KAIROS operation, configuration, and system administration, including software updates and troubleshooting
• Provide paid on-site services for KAIROS installation support, system setup, network configuration, and commissioning
• Provide on-site technical support during customers' productions and events, including rehearsals, show-day operation support, and real-time troubleshooting
• Continually expand A/V and IP and IT networking knowledge through formal training and self-study, with a special focus on KAIROS software releases and new features, and on related IP video standards and technologies (SMPTE ST 2110, NMOS, PTP, NDI, Dante, and AES67)
• Maintain expertise and working knowledge of KAIROS and of the third-party software, control systems, and network equipment used in KAIROS solutions
• Collaborate and share knowledge and experience across the organization, contributing to team-wide best practices
• Participate in mandatory Product and Service meetings with factory product and service teams
• Validate new KAIROS releases and features in the PAVNA demo and lab environment, and build and maintain demo systems and reference configurations
• Create, maintain, and foster relationships with the KAIROS customer base to gather information on customer likes and dislikes, competitor strengths and weaknesses, and unmet needs through face-to-face meetings, focus groups, and support questions
• Generate KAIROS-focused VOC reports for use by product management, planning, and development teams in the US and Japan

Benefits

• Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• 401(k) plan with company matching contributions and immediate vesting.
• Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Tuition reimbursement for job-related courses after six months of service.
• Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree