Private Pay Collections Specialist

Tutera Senior Living & Health Care • Kansas City, MO

6d

About The Position

Tutera Senior Living & Health Care is seeking a dedicated and compassionate Private Pay Collections Specialist to manage the collection of outstanding private pay balances for Skilled Nursing Facilities (SNFs). This role involves analyzing aged accounts, making collection calls, coordinating with internal teams, and ensuring accurate follow-up on receivables. The ideal candidate will have a strong understanding of billing practices and financial adjustments within the senior living sector.

Requirements

• Minimum 2 years of experience in long-term care billing and collections, with a focus on private pay accounts required
• High school diploma or equivalent required
• Proficiency in Microsoft Word, Excel, and Outlook required
• Must be able to work well with others in a team environment
• Professional image in both appearance and behavior
• Excellent written and oral communication skills

Nice To Haves

• Associate’s or Bachelor’s degree in Business, Finance, or related field preferred.
• Experience making outbound collection calls in a healthcare or senior living environment strongly preferred.
• Knowledge of SNF billing practices, payer responsibility structures, and cost reporting principles.
• A fire and passion for working with seniors
• A flexible, fun, and energetic personality

Responsibilities

• Review and analyze aged private pay accounts across multiple SNF locations to identify collection opportunities or issues.
• Initiate and document private pay collection calls to residents, family members, or responsible parties to resolve outstanding balances in a professional and compassionate manner.
• Collaborate with facility Business Office Managers to obtain missing information, resolve billing discrepancies, and confirm payer responsibility.
• Submit appropriate adjustment requests for bad debt (BD) or cost reportable write-offs in accordance with organizational policy and federal/state guidelines.
• Maintain accurate and timely documentation of all collection efforts and adjustment activity in the billing system.
• Report findings and trends regularly to the Senior Manager of Private Pay and Collections, including barriers to collection and opportunities for process improvement.
• Partner with CBO team members to ensure alignment between billing, collections, and posting functions.
• Ensure compliance with HIPAA regulations and internal policies during resident and family communications.
• Support the development and implementation of private pay collection best practices across all facilities.
• Assist with account escalations, payment plan setups, and formal demand notices as needed.

Benefits

• Advanced Pay
• Financial Literacy Classes
• Employee Assistance Program offering Mental Health Resources, Legal Guidance, Financial Information, and more!
• Child Care Discount
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) for Eligible Locations
• Tuition Reimbursement
• Paid Time Off
• Holiday Pay
• Exclusive Tutera Perks
• Tutera University Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED