Private Events Captain

Quickfire•Waco, TX

About The Position

We are seeking a calm, decisive, and detail-driven Private Events Captain to lead event execution at a high-volume, upscale restaurant. This leadership role is responsible for commanding banquet service operations, coordinating front- and back-of-house communication, protecting profitability, and ensuring flawless execution of contracted event details. The role requires emotional regulation under pressure, strong operational control, and a proactive mindset. The Private Events Captain leads banquet floor operations during events, controls timelines and service pacing, directs staff, and coordinates with the kitchen to ensure contracted menus and service standards are followed. The captain addresses guest concerns, protects financial performance, completes post-event reports, and leads team debriefs to identify opportunities for improvement.

Requirements

At least 1–2 years of banquet leadership experience.
Proven ability to manage high-volume events.
Strong communication skills with kitchen and service staff.
Ability to remain composed in fast-paced, high-pressure situations.
Profit-conscious and solution-oriented mindset.

Nice To Haves

Experience in upscale or high-revenue banquet environments.
Calm under pressure.
Direct but professional communication style.
Ability to anticipate problems before they escalate.
Focus on protecting margin and brand reputation.
Ability to lead without ego.

Responsibilities

Command the banquet floor during events.
Control event timelines and service pacing.
Direct banquet staff and delegate responsibilities clearly.
Conduct pre-service walkthroughs with the kitchen and service team.
Confirm headcounts and menu execution before service begins.
Serve as the primary liaison between front-of-house and back-of-house teams during events.
Confirm plating accuracy and portion standards.
Prevent deviations from contracted menus.
Manage timing adjustments calmly and efficiently.
Address guest concerns professionally and decisively.
Approve comps up to $300 or a defined threshold and escalate issues beyond that authority to the GM.
Actively work to prevent avoidable comps.
Maintain a calm, steady presence under pressure and regulate team energy.
Reinforce service standards and professionalism.
Lead post-event debrief discussions.
Complete post-event report summaries.
Identify execution gaps and improvement opportunities.
Ensure checklist compliance for all banquets.