About The Position

The Private Branch Exchange (PBX) Operator manages telephone calls for Centra hospitals and medical offices, including emergency line calls. The position serves as a communications connection and provides information services to the public, physicians, patients, and staff from a central switchboard. The operator is also responsible for rapidly responding to multiple alarms.

Requirements

  • High school diploma, GED, or equivalent.

Responsibilities

  • Operate communication systems, such as telephones, switchboards, intercoms, two-way radios, or public-address systems.
  • Answer incoming calls, greet callers, provide information, transfer calls, and take messages as needed.
  • Route emergency calls appropriately.
  • Use paging or interoffice communication equipment to announce emergency codes.
  • Relay or route written or verbal messages.
  • Place telephone calls or arrange conference calls as instructed.
  • Sort and distribute mail and place postage on outgoing mail.
  • Monitor fire alarms to ensure secure conditions are maintained.
  • Contact security, housekeeping, and maintenance staff when necessary using radios or telephones.
  • Keep records of calls placed for paging, on-call services, and emergency codes.
  • Follow appropriate confidentiality rules and regulations.
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