Priority Service Representative

Washington Trust Bank Careers•Spokane, WA

9d•Onsite

About The Position

Washington Trust Bank is looking for a dynamic candidate for our Priority Service Representative role. This position is located at 601 W 1st Avenue, Spokane, WA 99201 and is an onsite position. We currently have three full-time positions available (40 hours each) and one part-time position available (25 hours, benefits eligible). The Contact Center is open Sunday, 10:00am to 7:00pm; Saturday, 8:00am to 7:00pm, and Monday thru Friday 7:00am to 9:00pm. Schedule may vary, must be flexible. Regular, reliable attendance required. If this is what next steps in your career look like – we want to hear from you! You value your personal achievements and working with a team toward success. You value building strong relationships. You have ambition to excel in your career. You take pleasure in working with a company that values the highest level of integrity and ethics. We are looking for someone who has the drive to provide courteous, professional, accurate customer service, use trust and respect in an effort to deepen these relationships, maintain personal accountability in relation to the team’s goals, collaborate with managers and team members for the sales strategy, and participate in community events. We provide training for you! We will help you build the skills to be successful through the complete customer interaction. Successful candidates will be available for full-time training (Monday - Friday, 8am to 5pm) for approximately six weeks from start date. The job: Provide courteous service to customers, co-workers and other bank employees through prompt response to requests, a willingness to help and friendly service exceeding customer expectations. Maintain broad knowledge of Operations department functions and specific knowledge of Deposit Support and Research functions in order to facilitate follow-up research for customers. Process transactions, stop payments, deposit verification and other assigned duties accurately and in a timely manner. Being fully equipped to speak to WTB’s products and services. You will be working toward ultimate customer service with other driven professionals like yourself. When faced with those customers whose service needs exceed the capacity of your team, you will have the support of the rest of WTB, the Pacific Northwest’s largest privately held bank.

Requirements

Value personal achievements and working with a team toward success
Value building strong relationships
Ambition to excel in your career
Take pleasure in working with a company that values the highest level of integrity and ethics
Available for full-time training (Monday - Friday, 8am to 5pm) for approximately six weeks from start date

Responsibilities

Provide courteous, professional, accurate customer service
Use trust and respect in an effort to deepen these relationships
Maintain personal accountability in relation to the team’s goals
Collaborate with managers and team members for the sales strategy
Participate in community events
Provide courteous service to customers, co-workers and other bank employees through prompt response to requests, a willingness to help and friendly service exceeding customer expectations
Maintain broad knowledge of Operations department functions and specific knowledge of Deposit Support and Research functions in order to facilitate follow-up research for customers
Process transactions, stop payments, deposit verification and other assigned duties accurately and in a timely manner
Being fully equipped to speak to WTB’s products and services