Priority Service Representative

Washington Trust Bank•Spokane, WA

9d•$20 - $26•Onsite

About The Position

Washington Trust Bank is looking for a dynamic candidate for our Priority Service Representative role. This role is designed for individuals who value personal achievements and teamwork, enjoy building strong relationships, have ambition to excel in their career, and take pleasure in working with a company that values the highest level of integrity and ethics. The Contact Center aims to create a fun yet professional work environment that fosters a desire to achieve great service for customers. As a one-stop shop, employees are empowered to "own" team results and make decisions to create success. Priority Service personnel are respected for their understanding of customer service and their ability to get the job done. The role offers an outlined pathway for growth and a sense of accomplishment. The bank is the Pacific Northwest's largest privately held bank and offers support from the wider organization when customer service needs exceed the team's capacity.

Requirements

Value personal achievements and working with a team toward success
Value building strong relationships
Have ambition to excel in your career
Take pleasure in working with a company that values the highest level of integrity and ethics
Drive to provide courteous, professional, accurate customer service
Drive to use trust and respect in an effort to deepen these relationships
Drive to maintain personal accountability in relation to the team’s goals
Drive to collaborate with managers and team members for the sales strategy
Drive to participate in community events
Available for full-time training (Monday - Friday, 8am to 5pm) for approximately six weeks from start date.

Responsibilities

Provide courteous, professional, accurate customer service
Use trust and respect in an effort to deepen customer relationships
Maintain personal accountability in relation to the team’s goals
Collaborate with managers and team members for the sales strategy
Participate in community events
Provide courteous service to customers, co-workers and other bank employees through prompt response to requests, a willingness to help and friendly service exceeding customer expectations
Maintain broad knowledge of Operations department functions and specific knowledge of Deposit Support and Research functions in order to facilitate follow-up research for customers
Process transactions, stop payments, deposit verification and other assigned duties accurately and in a timely manner
Being fully equipped to speak to WTB’s products and services