Priority Contact Center Banker - Kingwood, Texas

Regions Bank•Kingwood, WV

20d•$41,570 - $51,227•Hybrid

About The Position

At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through advice, guidance, and education on Regions’ financial products and services. The role serves the top 10% of Regions’ customer base through inbound and outbound calls, addresses customer needs and issues, and refers customers to internal experts when complex financial goals or needs arise. Work is completed with a limited degree of supervision. The position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), tracks time, and is eligible for overtime for hours worked beyond 40 per week. It is also eligible for incentive pay. Training is mandatory onsite Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, for five weeks, with full attendance required. After training, the schedule is Monday through Friday in the office from 10:00 a.m. to 7:00 p.m. CST, with one weekday off (Tuesday, Wednesday, or Thursday, based on business needs), and every Saturday or Sunday working remotely from 10:00 a.m. to 7:00 p.m. CST. The position is based at the Kingwood Annex in Kingwood, Texas. The target pay range is listed with a minimum of $41,570.35 and a median of $51,226.50. Actual pay varies based on factors including experience, skills, knowledge, contribution, job location, and performance. The role may participate in a formulaic incentive plan tied to defined metrics and goals.

Requirements

High school diploma or GED.
Two years of experience in customer service, sales, or banking.
Ability to accurately observe stable and scrolling on-screen text and images.
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
Ability to operate a keyboard and mouse to type and make on-screen selections.
Ability to work at a computer for extended periods.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.
For remote work outside a Regions facility: internet download speed of at least 50 Mbps and upload speed of at least 5 Mbps; speeds must be confirmed through speedtest.net or provider documentation; connection must be directly wired to the internet router with an Ethernet cable. Satellite internet, Wi-Fi, and Wi-Fi extenders are not allowed.
Ability to adhere to policies, procedures, and guidelines.
Ability to handle multiple priorities simultaneously.
Ability to problem solve.
Ability to provide personalized customer service.
Ability to work in a fast-paced and energetic environment.
Basic computer skills and ability to navigate various systems.
Intermediate knowledge of general banking, electronic banking, account opening processes, and credit card products and services.
Strong communication skills and customer focus.
Full attendance during the five-week onsite training period is required.
Ability to work the stated weekday and weekend schedule, including every Saturday or Sunday.

Nice To Haves

College degree.
One year of experience lending.
One year of experience in relationship-based client consultation.

Responsibilities

Achieve Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services.
Achieve required inbound and outbound call levels for the top 10% of Regions’ customer base.
Educate and advise customers on products and services, including loan and deposit types.
Take ownership of customer issues and proactively work with customers toward resolution.
Refer customers to internal experts when complex financial goals and needs are recognized.
Complete work with a limited degree of supervision.