Contact Center Banker - Nashville, TN

Regions Bank • Nashville, TN

3d • Hybrid

About The Position

Regions is hiring a Contact Center Banker to help customers with their financial wellbeing and provide an effortless banking experience. Bankers answer questions, solve problems, and recommend solutions; develop expertise in banking products and services; and provide customers with advice, guidance, and education to support immediate and long-term financial goals. The role includes ongoing coaching, mentoring, training, and development. The position is based at Regions’ Perimeter Hill location in Nashville, Tennessee. Training is onsite for seven weeks, Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, with full attendance required. After training, the schedule is Monday through Friday in the office, 10:00 a.m. to 7:00 p.m. CST, with one weekday off based on business needs, and every Saturday or Sunday from 10:00 a.m. to 7:00 p.m. CST working remotely. The position is non-exempt and eligible for overtime for hours worked over 40 per week. The target pay range lists a minimum of $35,748.02 and a median of $42,940.00; the job is not incentive eligible.

Requirements

• High school diploma or GED.
• Ability to accurately observe stable and scrolling on-screen text and images.
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods.
• Ability to adhere to policies, procedures, and guidelines.
• Ability to recommend different products and services to customers.
• Ability to multitask and work in a fast-paced environment.
• Problem-solving ability.
• Ability to work a flexible schedule that includes all hours of the contact center, including the specified weekday and weekend schedule.
• Basic computer skills and ability to navigate various systems.
• Effective time-management skills.
• Effective verbal and written communication skills.
• General knowledge of basic banking, electronic banking, and/or credit card services.
• For remote work, internet download speed of at least 50 Mbps and upload speed of at least 5 Mbps, confirmed by speedtest.net or provider documentation; a direct Ethernet connection to the router is required, and satellite internet, Wi-Fi, and Wi-Fi extenders are not allowed.
• Full attendance during the seven-week initial training period.

Nice To Haves

• One year of customer service or production experience.

Responsibilities

• Answer customer questions, solve problems, and provide solutions for an effortless banking experience.
• Build expertise in a wide range of banking products and services.
• Help customers identify steps to accomplish their financial goals by providing advice, guidance, and education.
• Prioritize customer relationships and apply Regions’ core values in everyday conversations.
• Seek solutions for customers’ immediate and long-term needs on every contact.
• Attend required instructor-led and on-the-job training.

Benefits

• Paid vacation and sick time.
• 401(k) with company match.
• Medical, dental, and vision benefits.
• Disability benefits.
• Health Savings Account.
• Flexible Spending Account.
• Life insurance.
• Parental leave.
• Employee Assistance Program.
• Associate Volunteer Program.
• Tuition reimbursement.
• Ongoing training, coaching, mentoring, and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED