Printing Associate

ABC Imaging•Miami, FL

21h

About The Position

We are seeking a detail-oriented and customer-focused Printing Associate to join the print production team. This role serves as the key link between clients and production, ensuring print jobs, specifications, and deadlines are accurately managed from intake through completion. The ideal candidate has experience in print production, prepress, or customer service within a graphics or printing environment.

Requirements

Strong organizational skills and exceptional attention to detail.
Working knowledge of offset printing, digital printing, and production workflows.
Familiarity with prepress processes and file preparation standards.
Strong problem-solving and solutions-oriented mindset.
Excellent verbal and written communication skills.
Ability to multitask in a fast-paced, deadline-driven production environment.
Proficiency in Microsoft Office (Word, Excel, Outlook).

Nice To Haves

Experience in customer service, print production, prepress, or a graphics environment.
Experience with graphics applications; Adobe Creative Suite is preferred.

Responsibilities

Monitor and process incoming print jobs via email, production bins, and front-counter intake.
Accurately code and log customer tickets according to company guidelines and production workflows.
Serve as the primary point of contact for client inquiries, job specifications, deadlines, and budgets.
Communicate job requirements clearly to production teams, including operators and prepress staff.
Review incoming job details to ensure accuracy, completeness, and print readiness.
Follow up with clients regarding file issues, production questions, and scheduling updates.
Track jobs through completion and ensure proper job closure, delivery, and shipment logging.
Provide professional front-desk and phone support to clients and internal teams.
Maintain a clean, organized, and efficient reception and production intake area.
Manage office and production supplies inventory.
Support production staff with administrative and workflow assistance as needed.
Perform additional duties as assigned by management.