Print Service Coordinator

WBM Technologies•Calgary, AB

13d

About The Position

As a Print Service Coordinator, you will play a critical role in supporting WBM’s Print Solutions team by coordinating service requests, scheduling technicians, and ensuring our customers receive outstanding service throughout every stage of the support process. This position serves as the central point of communication between customers, field technicians, vendors, and internal teams. The role requires excellent organization, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment. Success in this position comes from providing proactive customer support, efficiently coordinating resources, and ensuring service commitments are met.

Requirements

Strong organizational and multitasking skills
Excellent written and verbal communication skills
Exceptional customer service and relationship-building abilities
Strong problem-solving and analytical skills
Ability to work effectively in a fast-paced environment with changing priorities
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Strong time management and attention to detail
Positive attitude and collaborative team approach
High School Diploma or equivalent (GED)

Nice To Haves

Previous experience in dispatch, print coordination, scheduling, service coordination, or a customer-service focused administrative role is considered an asset

Responsibilities

Coordinate and dispatch service calls to field technicians
Schedule technician workloads to meet service level commitments
Monitor and follow up on active service requests to ensure timely resolution
Provide customers with regular updates regarding service status and estimated completion times
Assist with parts ordering and coordinate required materials for service activities
Liaise with technicians, customers, vendors, and internal departments to resolve service issues
Build positive working relationships with customers and WBM team members
Maintain accurate service records and documentation
Identify opportunities to improve service delivery processes and customer experience
Deliver an exceptional customer experience with every interaction