Print Sales & Account Representative – Scranton Location

Center City Print•Scranton, PA

About The Position

Center City Print is seeking a motivated, personable, and organized sales representative to help grow its Scranton location. The role focuses on building relationships with local businesses, organizations, schools, contractors, restaurants, offices, and community groups throughout the Scranton and Lackawanna County area. The representative helps customers identify suitable print, sign, blueprint, mailing, and marketing solutions, learns the company’s products, understands customer needs, follows up consistently, and develops long-term accounts. The position combines sales and business development with customer account support and order coordination. The representative works with customers to gather project details, assists with quotes and orders, and coordinates with managers and production staff to clarify pricing, timing, and feasibility. Compensation may include base pay with performance-based bonus or commission opportunities, based on experience, sales ability, and overall fit. Bonus opportunities may be tied to new accounts, sales growth, customer retention, and contribution to the Scranton location.

Requirements

Strong communication and people skills.
Comfortable speaking with business owners, managers, and customers.
Self-motivated and willing to follow up consistently.
Organized and detail-oriented.
Positive attitude and willingness to learn.
Comfortable using computers, email, and basic office software.

Nice To Haves

Prior sales, customer service, print, marketing, retail, or business development experience.
Knowledge of the local Kingston/Wilkes-Barre/Luzerne County business community.
Print experience.

Responsibilities

Identify and pursue new business opportunities in the Scranton and Lackawanna County market.
Visit local businesses, offices, schools, nonprofits, restaurants, contractors, and organizations to introduce Center City Print’s services.
Make outbound calls, send follow-up emails, and maintain regular contact with prospects and customers.
Build strong relationships with new and existing clients.
Help generate sales for printing, signs, banners, blueprints, direct mail, business cards, menus, forms, apparel, promotional items, and other print-related services.
Follow up on quotes, open opportunities, and past customers.
Meet with customers to understand their printing and marketing needs.
Gather job details, including quantities, sizes, materials, deadlines, design needs, and delivery requirements.
Work with the production team to make sure customer expectations are clear.
Communicate order updates, timelines, and any needed clarifications.
Help ensure customers have a positive experience from first contact through final delivery.
Assist with preparing quotes and entering customer orders.
Learn basic print terminology, materials, and production requirements.
Coordinate with managers and production staff on pricing, timing, and job feasibility.
Maintain organized notes on customer conversations, quotes, and follow-ups.