Print Production Associate
About The Position
This role is responsible for operating digital printing, color production, and high-volume print/copy equipment to meet customer production requirements. The associate will receive, review, electronically log, schedule, and track incoming print production jobs. They will perform quality inspections, operate finishing equipment, optimize document formatting, and inspect digital files for production issues. The role also involves sorting, scanning, converting, and indexing documents, integrating variable data, and maintaining production records. Additionally, the associate will apply asset tags, process faxes, troubleshoot equipment issues, and provide basic training to end users. Support for continuous process improvement and the ability to lift up to 50 pounds are also key functions.
Requirements
- Proficiency operating digital print production equipment and office production devices.
- Strong customer service and communication skills with a professional demeanor.
- Intermediate proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint).
- Experience creating spreadsheets, using formulas, sorting and filtering data, creating charts, importing/exporting information, and integrating data between applications.
- Strong understanding of PC operations, network drives, printers, file management, email, and web browsers.
- Ability to troubleshoot print production and equipment issues effectively.
- Knowledge of document preparation, file conversion, scanning, and digital imaging processes.
- Basic mathematical skills, including multiplication, division, and percentages.
- Ability to prioritize multiple production jobs while meeting deadlines.
- Strong organizational skills and attention to detail.
- Ability to coach and mentor coworkers while maintaining a collaborative work environment.
- Ability to lift and move up to 50 pounds.
- Minimum of one (1) year of experience in a customer service environment.
- High School Diploma or equivalent required.
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Nice To Haves
- Previous experience in print production, digital printing, copy center operations, or document services is strongly preferred.
- Experience operating high-volume production printers, finishing equipment, and document management systems is preferred.
- Post-secondary technical training or equivalent hands-on experience in print production, document services, or related technology preferred.
Responsibilities
- Operate digital printing, color production, and high-volume print/copy equipment to meet customer production requirements.
- Receive, review, electronically log, schedule, and track incoming print production jobs.
- Perform quality inspections before, during, and after each production run to ensure accuracy and quality standards.
- Operate standard finishing equipment, including paper cutters, laminators, hole punchers, folders, inserters, and related production equipment.
- Optimize document formatting and design to ensure high-quality reproduction.
- Inspect digital files for fonts, image resolution, registration, and other production issues prior to printing.
- Sort, scan, convert, and index hardcopy and electronic documents for digital storage and reproduction.
- Integrate variable data into print templates and prepare files for production.
- Maintain production records, reporting logs, billing information, and file backups for future reuse.
- Apply asset tags to office equipment, maintain asset databases, and coordinate equipment moves, additions, and changes.
- Process incoming and outgoing faxes, collect meter readings, and support billing activities.
- Troubleshoot production and equipment issues, coordinate service requests with internal support teams and third-party vendors, and perform routine operator maintenance.
- Clean and maintain production and office equipment as needed.
- Process forms and update records using standard PC applications.
- Provide basic training and guidance to customer end users on equipment operation.
- Support continuous process improvement by developing work processes or production templates when appropriate.
- Lift and move materials weighing up to 50 pounds as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
