Print & Digital Production Support Specialist

LPi•Cleveland, OH

1d•Onsite

About The Position

LPi is looking for a highly motivated, tech-savvy Customer Service professional who thrives in a print production environment and has a strong aptitude for database processing, file management, and digital publishing tools. In this role, you’ll be a key partner to our customers, guiding them through the publication and printing process from start to finish, while making sure their materials are accurate, on time, and production ready. As a Print & Digital Production Support Specialist, you will act as the bridge between our customers and our printing operation.

Requirements

Strong customer service, communication, and problem-solving skills.
Experience or aptitude in working with databases, file processing systems, or structured digital platforms.
Knowledge of desktop publishing software: Canva preferred, MS Publisher, InDesign (a plus).
Experience with Adobe Acrobat Pro and document management tools.
Comfort working in Windows environments (Mac experience is a plus).
Strong attention to detail and quality standards.
Ability to learn new software and technical processes quickly.
Strong organization and multitasking skills.
Flexibility to work the required shift as listed in the job posting.
Ability to thrive in a fast-paced, collaborative, production-oriented environment.

Nice To Haves

InDesign (a plus)
Mac experience is a plus

Responsibilities

Deliver professional, friendly, and efficient support via phone and email related to publication creation, file submission, printing, and delivery.
Train and support customers on desktop publishing tools and file transmission processes.
Review, monitor, and manage incoming publication files to ensure they meet print and production standards.
Identify and troubleshoot file, formatting, and transmission issues, and clearly explain solutions to customers.
Maintain and update customer records, database information, and call logs with accuracy.
Run and interpret reports related to file status, invoicing, deadlines, and production timelines.
Coordinate with printing and shipping teams to manage deadlines, reprints, and delivery schedules.
Assist with shipping changes, contact updates, and service requests.
Conduct welcome calls with new customers and verify account information.
Provide pricing and lead-time information for printed products.
Create and update customer training materials.
Proactively follow up on late or missing files.
Participate in continuous improvement initiatives and cross-department collaboration.