(USA) Principal, UX Designer
About The Position
The Principal, UX Designer leads the development and execution of user experience strategies by conducting comprehensive research, user interviews, and usability testing to enhance interaction design. This role requires collaboration with cross-functional teams and stakeholders to align design solutions with business objectives and customer needs. The position involves driving innovation through prototyping, visual design, and iterative testing while maintaining high standards of quality and consistency. The Principal UX Designer also mentors team members and ensures adherence to best practices, contributing to the continuous improvement of user-centered design processes across the organization. Our team is part of Walmart Marketplace, dedicated to empowering third-party sellers by designing seamless end-to-end experiences. We focus on simplifying complex workflows and creating intuitive tools that support sellers from onboarding through fulfillment and performance insights. By enhancing the seller journey, we enable business growth and expand product selection for customers. Collaborating across functions, we apply user-centered design principles, prototyping, and usability testing to deliver impactful solutions. Our work drives a dynamic marketplace that benefits sellers and customers alike, fostering continuous improvement and innovation in the online retail environment.
Requirements
- Extensive expertise in user experience strategies, including user interviews, journey mapping, and contextual inquiries to enhance interaction design.
- Proven ability to conduct and synthesize qualitative and quantitative research, driving actionable insights and continuous improvement.
- Strong skills in prototyping, usability testing, and developing scalable UI/UX design systems aligned with native mobile conventions.
- Experience managing cross-functional partnerships and stakeholder engagement to align design solutions with business goals.
- Exceptional communication skills to influence teams and present complex information clearly and concisely.
- Commitment to driving customer-centric solutions through process optimization and data-informed decision-making.
- Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
- OR 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
Nice To Haves
- Design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
- Driving product development in a user experience area
- Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
- Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
- Knowledge of accessibility best practices and experience creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer Science
Responsibilities
- Lead user experience strategy by conducting user interviews, surveys, and site visits to gather insights and identify enhancement opportunities.
- Develop detailed user journey maps, storyboards, and interaction designs to improve product usability and engagement.
- Collaborate cross-functionally with stakeholders to align UX solutions with business goals and customer needs.
- Design and prototype scalable UI/UX systems, ensuring consistency with design principles and native platform guidelines.
- Plan and execute usability testing, analyze results, and iterate designs to optimize user satisfaction and performance.
- Mentor and guide team members, fostering continuous learning and adherence to best practices.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit program (for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
