Principal, UX Designer

NRG

4d•$175,000 - $250,000

About The Position

The Principal UX Designer will serve as a key design and technical leader responsible for crafting the end-to-end user experience across the Vivint smart home ecosystem. Operating as a senior individual contributor, you will take highly ambiguous, complex physical-to-digital challenges and translate them into intuitive, elegant, and frictionless consumer interfaces. You will run autonomously, establishing the design framework, interaction models, and spatial design strategies that define how millions of users interact with their future homes. In this role, your design scope will sit at the intersection of breakthrough technology and daily human habits. You will be the core creative engine architecting UX patterns for next-generation, proactive AI features and seamless third-party partner hardware integrations. Your ultimate mission is to ensure that as the Vivint ecosystem grows more complex behind the scenes, the front-end user experience remains remarkably simple, personalized, and cohesive—giving customers back time, keeping them safe, and saving them money.

Requirements

Exceptional ability to establish clean design frameworks in highly undefined spaces, such as emerging AI technologies or multi-vendor hardware configurations.
Deep technical mastery designing across multiple surfaces simultaneously, including iOS/Android mobile apps, custom embedded touchscreen hardware (Panels), and ambient/voice UI.
Expert-level command of modern design and prototyping toolchains (e.g., Figma, Principle, ProtoPie, or advanced motion/3D tools) to articulate dynamic, state-based smart home behaviors.
Superb communication and presentation skills, with a proven track record of using storytelling and visual design to synthesize highly technical systems into compelling executive presentations.
8+ years of experience as a UX designer, interaction designer, or product designer, with a strong portfolio showcasing shipped, mass-market consumer tech, mobile applications, or complex IoT/smart home systems.
Demonstrated success designing software features driven by complex data, predictive algorithms, or multi-device hardware environments.
B.S., M.S., or B.F.A. in Human-Computer Interaction (HCI), Interaction Design, Visual Design, or a related technical/creative discipline; equivalent portfolio-backed practical experience considered.

Responsibilities

Define, execute, and scale the multi-year user experience strategy across all Vivint touchpoints, including mobile applications, physical smart panels, and ambient device interactions.
Champion and evolve a unified design language system (DLS) that ensures third-party partner integrations and native Vivint hardware feel like a singular, cohesive ecosystem.
Architect complex interaction models, user journeys, and information hierarchies that seamlessly bridge physical device behaviors with real-time digital software controls.
Pioneer "new-to-world" design patterns for ambient intelligence and machine learning features, successfully translating predictive data (e.g., computer vision alerts, automated energy adjustments) into non-intrusive, reassuring user experiences.
Design the end-to-end setup, control, and automation workflows for third-party partner devices, ensuring external hardware integrates into the Vivint app with zero customer friction.
Craft smart notification frameworks and state-based interfaces that allow the home to intelligently surface the right information to the user at exactly the right moment.
Deliver comprehensive UX artifacts, including user flows, detailed wireframes, structural storyboards, and interactive prototypes to validate complex spatial or behavioral concepts.
Partner with technical product management to co-author customer-centric strategic narratives, experiential mockups, and visual walkthroughs to secure executive alignment on future roadmaps.
Design and oversee user research methodologies and coordinate with product analytics to evaluate live feature adoption, translating real-world user friction into immediate design iterations.
Operate with extreme autonomy to influence, inspire, and align matrixed peer organizations across Hardware/Software Engineering, Technical Product Management, Industrial Design, and Executive Leadership.
Collaborate deeply with frontend and embedded software developers to ensure design intent, micro-interactions, and visual fidelity are maintained through to production deployment.
Act as a technical beacon and mentor for the broader design community, fostering a culture of rigorous analytical thinking, creative bravery, and extreme customer-centricity.