Principal, UX Designer
About The Position
As a Principal UX Designer at Walmart, you will lead the development and enhancement of user experience strategies by conducting comprehensive research, user interviews, and usability testing. This role requires collaboration with cross-functional teams and stakeholders to translate insights into innovative design solutions that drive customer satisfaction and business value. You will oversee prototyping, interaction design, and visual design efforts while ensuring alignment with organizational goals. Your expertise will guide the creation of scalable, user-centered products that improve engagement and operational efficiency across Walmart’s digital platforms. The financial services and payments design team is part of Walmart’s Global Design organization, enhancing both consumer and associate experiences. We design how customers pay online and in-store by transforming complex processes into clear, intuitive interactions. We collaborate closely with engineering, product, and business partners, the team applies user-centered design principles, prototyping, and usability testing to deliver seamless experiences. Their work supports continuous improvement through research and cross-functional collaboration, ensuring solutions meet customer needs effectively while maintaining high standards of quality and innovation.
Requirements
- Deep experience designing payments and financial services experiences, simplifying complex flows while building customer trust and clarity.
- Strong proficiency in prototyping and usability testing to validate payment journeys, financial products, and transactional experiences.
- Expertise in interaction and visual design, leveraging native mobile patterns, accessibility standards, and design systems.
- Ability to translate complex financial, technical, and regulatory requirements into simple, intuitive customer experiences.
- Strong cross-functional collaboration with product, engineering, research, legal, compliance, and business partners to balance customer and business needs.
- Proven ability to use qualitative and quantitative insights to identify opportunities, influence strategy, and continuously improve financial experiences.
- Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
- 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
Nice To Haves
- Design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
- Driving product development in a user experience area
- Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
- Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
- UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
- Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer Science
Responsibilities
- Lead user research initiatives including interviews, surveys, and site visits to gather actionable insights for enhancing user experience.
- Develop and communicate user journey maps, storyboards, and interaction designs to guide product development.
- Collaborate with cross-functional teams and stakeholders to align UX strategies with business objectives and market trends.
- Design, prototype, and iterate on user-centered solutions ensuring usability and accessibility standards are met.
- Plan and execute usability testing and analyze results to inform continuous design improvements.
- Mentor and guide team members to foster professional growth and maintain high-quality design standards.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
