Principal, UX Designer
About The Position
The Principal UX Designer leads the development and enhancement of user experience strategies by conducting comprehensive research, including user interviews and journey mapping. This role collaborates closely with cross-functional teams and stakeholders to translate insights into innovative, user-centered design solutions that drive business value. The position requires expertise in prototyping, usability testing, and interaction design to ensure seamless and effective digital experiences. The Principal UX Designer also mentors team members, promotes continuous improvement, and supports organizational goals through clear communication and strategic influence across multiple business units. About the team: The Omni Services Design team is dedicated to enhancing how customers and associates engage with Walmart’s services by applying service design principles. The team creates seamless, integrated experiences across physical and digital channels, including discovery, scheduling, check-in, service delivery, payment, and follow-up. Focus areas include pharmacy, optical, auto care, and home services. Their work spans Walmart.com, the Walmart app, in-store touchpoints, operational processes, and associate tools. By combining customer insights, retail operations, digital product design, and service innovation, the team shapes the future of Walmart’s service experiences with a user-centered approach.
Requirements
- Agentic Design & Emerging Tools: Experience using AI and agentic tools to explore, prototype, and build new experiences—learning quickly and adapting as tools, patterns, and customer expectations evolve.
- Exceptional Craft & Service Design: Strong visual and interaction design craft with exceptional attention to detail, grounded in service design principles and an understanding of how experiences connect across digital, physical, and operational touchpoints.
- Fast-Moving Product Development: Comfort working in fast-moving product pods—prototyping quickly, testing experiences in flight, learning from real customer feedback, and continuously refining releases as they scale.
- Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
- 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
Nice To Haves
- Design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
- Driving product development in a user experience area
- Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
- Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
- UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
- Masters: Architecture
- Masters: Artificial Intelligence
- Masters: Business
- Masters: Cognitive Science
- Masters: Computer Science
Responsibilities
- Lead user experience strategy development through user interviews, surveys, and contextual inquiries to enhance interaction design.
- Analyze and synthesize user research data to create user journeys, storyboards, and personas that inform design decisions.
- Collaborate with cross-functional teams and stakeholders to align UX solutions with business objectives and technical requirements.
- Design and prototype scalable interaction patterns and visual designs adhering to user-centered principles and platform guidelines.
- Plan and conduct usability testing, iterating designs based on feedback to optimize user satisfaction and product effectiveness.
- Drive research initiatives, evaluate findings, and communicate insights to influence product strategy and innovation.
Benefits
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Principal
