Principal, Technology Operations

Walmart • Bentonville, AR

11h • Onsite

About The Position

This role operates at the intersection of strategy and execution, partnering across teams to solve complex problems, leverage data to inform decisions, and build trusted relationships that drive outcomes at scale. This role is part of the Tech Strategy and Chief of Staff team within the Global Advertising tech and Walmart + Engineering organization, which focuses on shaping short- and long-term technology strategy, aligning cross-functional priorities, and enabling cohesive execution and operationalization across enterprise programs. You’ll join a team focused on optimizing operations, partnering across departments, and delivering business improvements that support both near-term execution and long-term strategy. The team collaborates closely with leaders, associates, and stakeholders to enhance efficiency, strengthen communication, and align work to organizational priorities. Your contributions will directly support business readiness, decision quality, and enterprise-wide performance.

Requirements

• Proven track record in strategy, consulting, or analytics/business operations, translating insights into scalable, measurable business impact.
• Passion for AI-enabled productivity; leverages internal AI tools to drive standardization, optimization, and change enablement.
• Strong bias for action and iterative delivery; rapidly tests, learns, and improves solutions to deliver value quickly.
• Advanced analytical capability with expert Excel skills; synthesizes complex data into clear insights and recommendations.
• Strong executive communication skills, including building compelling decks and narratives; experienced presenting to and influencing senior leaders.
• Demonstrated ownership of programs, planning, or operating frameworks, with strong follow-through and accountability.
• Experience managing or supporting resource planning, hiring programs, and/or organizational operations.
• Ability to manage multiple priorities with high attention to detail, organization, and execution rigor.
• Proven ability to lead ambiguous, cross-functional initiatives from problem definition through execution.
• Ability to influence without authority, build trust, and align stakeholders across engineering, product, and business teams.
• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
• OR 7 years’ experience in project management, program management, program operations, or related area.
• 2 years’ supervisory experience.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices and joining to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Drive tech strategy and operational execution for Ad Tech and Walmart plus initiatives.
• Identify, design, and operationalize AI-enabled solutions using Walmart’s internal AI tools to streamline day-to-day work.
• Build scalable processes and evangelize successful solutions across teams to accelerate enterprise adoption.
• Translate high-level priorities into clear plans, milestones, and measurable outcomes, and independently track progress across teams.
• Own resource planning and hiring operations, including headcount tracking, requisition visibility, contractor management, and reporting.
• Lead data-driven analysis using advanced Excel and spreadsheet tools to generate insights that inform strategic decisions.
• Build executive-ready materials (decks, white-papers, etc.) and clearly communicate updates, risks, and recommendations.
• Operate as a cross-functional connector, aligning engineering, product, recruiting, and business teams to drive execution.
• Identify gaps in current processes and implement practical improvements to increase speed, clarity, and accountability.
• Manage multiple initiatives simultaneously, demonstrating strong ownership, follow-through, and attention to detail.

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical, vision and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Principal