Senior Principal Technology Consultant-Security Operations

ServiceNow•Chicago, IL

11h•Hybrid

About The Position

The Customer Outcomes Technical Consultant (TC) designs processes, built on ServiceNow, to achieve customers' desired outcomes. The TC provides expertise related to the processes enabled by the ServiceNow platform. Apply ServiceNow knowledge and Security Operations domain expertise in customer engagements to provide optimum workflows. Design efficient workflows based on ServiceNow SecOps product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations. Draft user stories and train customers to create their own acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them. Be a contributor to leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform. Provide feedback to product development to improve the product based on experiences gained with customers. Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team. Play an important part of the Now Assure offering working with ServiceNow Partners. Support the professional development of others through means of mentoring Seen as an expert across the industry and an active contributor of leading practices. Involved in more complex engagements, providing deeper expertise in a single workflow or scope across multiple workflows

Requirements

Minimum of 10 years of experience within a professional services organization or a similar client-facing, billable role.
Ability to fulfill technical consultant tasks as needed.
Experience driving complex issues through analysis and resolution.
Experience working collaboratively.
Ability to travel up to 50%
Ability to acquire all certifications in the “certification preferred” list within 90 days of hire.

Nice To Haves

Current experience security operations consulting engagements is preferred.
Industry domain expertise in Security Operations is preferred.
CISSP or equivalent certifications are highly preferred.
JavaScript proficiency is preferred.
ServiceNow certifications preferred: ServiceNow Certified System Administrator, ServiceNow Certified Developer, ServiceNow Certified Data Foundations, ServiceNow Vulnerability Response Implementations Certification, ServiceNow Security Incident Response Certification

Responsibilities

Apply ServiceNow knowledge and Security Operations domain expertise in customer engagements to provide optimum workflows.
Design efficient workflows based on ServiceNow SecOps product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
Draft user stories and train customers to create their own acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
Be a contributor to leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
Provide feedback to product development to improve the product based on experiences gained with customers.
Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team.
Play an important part of the Now Assure offering working with ServiceNow Partners.
Support the professional development of others through means of mentoring
Seen as an expert across the industry and an active contributor of leading practices.
Involved in more complex engagements, providing deeper expertise in a single workflow or scope across multiple workflows