(USA) Principal, Technology Operations
About The Position
Walmart is seeking a Principal, Technology Operations to support the planning, execution, and monitoring of systems, automation, reporting, and product requirements for Cross Border Selection Strategy & Assortment. This role involves managing technology roadmaps, identifying architecture gaps, and partnering with Product, Engineering, Data, Compliance, Legal, and business teams to enable scalable, compliant operations. The successful candidate will apply program and product management expertise, including AI/ML-enabled automation, to define KPI reporting needs, develop PRDs, monitor performance metrics, reduce manual work, and drive operational efficiency while supporting company policies and standards. The Walmart US eCommerce cross-border team develops solutions enabling Marketplace sellers to offer fast, affordable delivery to customers. This team leads complex initiatives across product, engineering, operations, and external partners, focusing on simplifying processes and enhancing user experiences. Collaborating closely with multiple internal teams, they drive program strategy, manage risks, and ensure successful execution at scale. The team values strong judgment, analytical rigor, and effective stakeholder engagement to deliver impactful results that improve cross-border shopping and operational efficiency.
Requirements
- Experience in cross-border commerce, selection strategy, assortment planning, compliance, or related marketplace operations.
- Strong ability to work with Product, Engineering, Data, Compliance, and Legal teams to translate business and regulatory needs into PRDs and system requirements.
- Proficiency with AI/ML-enabled automation, data products, reporting tools, and KPI dashboard development.
- Strong analytical skills to identify architecture gaps, improve data flows, and measure operational impact.
- Proven ability to influence stakeholders through clear communication, data-driven recommendations, and prioritization.
- Experience driving process improvements that reduce manual work, improve scalability, and support compliant operations.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
- OR 7 years’ experience in project management, program management, program operations, or related area.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and joining the company to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Lead systems, automation, reporting, and product requirement initiatives for Cross Border Selection Strategy & Assortment.
- Define and manage technology roadmaps to scale selection processes across markets and source models.
- Drive AI/ML-enabled automation for selection lists, gap lists, launch lists, and in-demand lists.
- Partner with Product, Engineering, Data, Compliance, Legal, and business teams to resolve architecture gaps and improve data flows.
- Define KPI reporting needs, dashboard requirements, performance metrics, and success measures.
- Develop BRDs and translate business, compliance, and operational needs into technology priorities.
- Reduce manual work and improve scalability.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
