(USA) Director, Technology Operations
About The Position
The Director, Technology Operations leads the strategy, planning, and execution of large-scale technology and business initiatives supporting Walmart's cross-border logistics and transportation network. This role is responsible for driving end-to-end transportation strategy across B2C supply chains, including carrier performance management, cross-border transportation, returns, and development of new logistics capabilities. The Director partners across Product, Engineering, Operations, Transportation, and external carriers to deliver scalable, customer-centric solutions while ensuring operational excellence, financial stewardship, and effective risk management. By leveraging technology, data, and industry best practices, this leader drives innovation, improves supply chain performance, and enables sustainable growth across Walmart's international commerce ecosystem. The Walmart US eCommerce Cross-Border team develops and scales technology and operational capabilities that support international commerce and transportation. This team specializes in program and project management, financial oversight, and stakeholder engagement to align technology initiatives with strategic objectives. Collaborating across functions, members monitor progress, mitigate risks, and enhance operational efficiency. Emphasizing clear communication, problem-solving, and data-driven decision-making, the team drives scalable technology operations that consistently improve customer experiences and business outcomes, supporting Walmart’s mission to deliver value and excellence.
Requirements
- Proven experience leading complex supply chain, transportation, or logistics programs in a large-scale, fast-paced environment.
- Strong understanding of carrier management, transportation operations, network optimization, and B2C fulfillment.
- Proven expertise in program and financial management, including budgeting, forecasting, and ROI analysis.
- Strong skills in stakeholder engagement, communication, and influencing across multiple teams and business units.
- Comprehensive understanding of technology strategies, systems, and emerging trends relevant to large-scale operations.
- Ability to define, plan, and monitor complex programs with risk assessment and mitigation capabilities.
- Experience driving business operations through data-driven decision making and performance measurement.
- Demonstrated leadership in aligning technology initiatives with organizational goals and delivering measurable value.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience in project management, program management, program operations, or related area.
- OR 8 years’ experience in project management, program management, program operations, or related area.
- 3 years’ supervisory experience.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and joining to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Lead the strategy, planning, and execution of cross-border supply chain and transportation initiatives.
- Drive carrier performance, transportation network optimization, and B2C logistics capabilities, including returns.
- Partner with Product, Engineering, Operations, Marketplace, and external carriers to deliver scalable supply chain solutions.
- Manage program budgets, roadmaps, risks, and operational performance to achieve business objectives.
- Build strong cross-functional partnerships and influence decisions across internal and external stakeholders.
- Leverage data to improve transportation performance, customer experience, and operational efficiency.
- Champion continuous improvement, innovation, and the development of new logistics capabilities that support Walmart's global commerce strategy.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Director
