(USA) Senior Director, Technology Operations

Walmart•Bentonville, AR

1d•$130,000 - $260,000•Onsite

About The Position

The Senior Director, AI Shopping defines the vision, strategy, and business roadmap for AI-powered shopping experiences across Walmart's digital platforms. This role leads the evolution of customer-facing conversational commerce and other AI-driven shopping experiences that help customers discover, evaluate, and purchase products more intuitively. Partnering across Product, Engineering, Design, Data Science, and business teams, this leader drives innovation that enhances the customer experience while delivering measurable business outcomes, including increased engagement, conversion, basket size, customer loyalty, and Net Promoter Score (NPS).

Requirements

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience in project management, program management, program operations, or related area.
Option 2: 9 years’ experience in project management, program management, program operations, or related area.
4 years’ supervisory experience.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Define and execute the strategy and roadmap for AI-powered shopping experiences and conversational commerce.
Drive innovative customer experiences that improve product discovery, personalization, and shopping journeys.
Serve as the business leader within the cross-functional "4-in-a-Box" model, aligning priorities across Product, Engineering, Design, and Data Science.
Establish standards for customer-facing AI experiences, including quality, brand voice, safety, and responsible AI practices.
Define evaluation frameworks and success metrics to continuously improve customer and business outcomes.
Measure and optimize performance through key metrics such as engagement, conversion, basket size, repeat visits, and customer satisfaction.
Use analytics, experimentation, and customer insights to drive continuous improvement and business growth.
Lead the business strategy for emerging AI shopping experiences and identify new opportunities to enhance digital commerce.
Monitor industry trends and translate innovation into scalable customer solutions.
Build alignment across business, technology, and executive stakeholders to deliver enterprise AI initiatives.
Develop business cases, influence strategic investment decisions, and foster a culture of innovation and operational excellence.

Benefits

Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Tuition, books, and fees are completely paid for by Walmart for Live Better U programs.