Principal Technical Trainer

Thomson Reuters•Eagan, MN

1d•$100,100 - $185,900•Hybrid

About The Position

Thomson Reuters ONE PS Training Team is seeking an energetic Principal Technical Trainer to join our dynamic, global team. In this role, you’ll co-create a training program and deliver expert training to customers and partners, empowering them to maximize efficiency, streamline workflows, and fully harness the transformative capabilities of our cutting-edge CoCounsel Legal software. As part of a high-profile investment in advanced AI technology, you’ll help customers unlock the full potential of generative AI in legal workflows—making a direct impact at the forefront of legal technology and shaping innovative customer experiences. As a Principal Technical Trainer, you will play a vital role in empowering customers and partners to maximize their use of CoCounsel Legal and other legal products. You will collaborate closely with the Lead Curriculum Designer, Principal Curriculum Designer, Learning Experience Designer, and Professional Services Consultants to help develop a comprehensive training program spanning product, adoption, and business transformation. In addition to delivering engaging training sessions, you’ll help create and maintain high-quality training content in a variety of formats—including instructor-led workshops, on-demand and eLearning courses, videos, and certification exams—ensuring that materials consistently reflect the latest product capabilities and drive impactful learning experiences. If you’re a self-starter who thrives in fast-paced environments, rapidly masters new concepts, and brings contagious enthusiasm to every challenge, this is your opportunity to make a meaningful difference by elevating customer experiences and driving real value through innovative legal technology.

Requirements

Juris Doctorate (JD) with bar admission in at least one U.S. state (REQUIRED)
Experience with legal technology and/or AI-based platforms (e.g., CoCounsel Legal, Westlaw, Practical Law, Legal Tracker, HighQ)
Experience delivering live and virtual training to groups from ~10 to 50+ participants
Practice designing and facilitating practical, hands-on learning activities that drive adoption
Agility to manage technical issues, varied participant skill levels, and product changes while maintaining a positive learner experience
Excellent written and verbal communication; able to explain complex concepts clearly and simply
Customer-centric mindset with measurable training impact
Effectiveness working across a complex, matrixed organization to build alignment
Experience leading cross-functional projects and delivering results on time
Strong collaboration and independent work habits
Strong technical skills leveraging generative and agentic AI, adaptable across diverse and emerging tech, with a curious mindset on the evolving AI–legal intersection
Willingness to travel for onsite training as needed

Nice To Haves

Minimum of 2 years of experience as a practicing attorney in a General Counsel office (preferred), or at least 2 years as a practicing attorney handling compliance or transactional matters

Responsibilities

Lead product training with a primary focus on CoCounsel Legal; deliver training on Legal Tracker, HighQ, Westlaw, and Practical Law as business and customer needs evolve
Deliver multi-client workshops and single-client (dedicated) sessions, virtually or onsite at customer, partner, or company locations
Partner with the Lead Curriculum Designer, Learning Experience Designer, Professional Services, SMEs, and customers to identify training needs and delivery methods for customer and partner training
Review and synthesize content from colleagues and external experts, to co-create training that successfully drives business transformation, AI-first mindsets, and deep CoCounsel expertise for customers and partners
Stay current on professional-grade AI, legal practice, and market developments to ensure content remains accurate, relevant, and aligned to business goals
Continuously update training assets aligned to product releases across various formats such as live instructor-led workshops, webinars, office hours, on-demand workshops, eLearning, videos, certification exams, and toolkits
Maintain core materials (instructor and participant guides) to ensure accuracy, clarity, and accessibility
Collect and analyze learner feedback and training data (e.g., surveys, NPS, completion/adoption metrics) to drive continuous improvement and close curriculum gaps
Build and maintain deep product expertise in CoCounsel Legal and across the legal product portfolio
Proactively use generative Thomson Reuters AI tools to accelerate work, improve deliverables, and iterate quickly; continuously learns new AI features and best practices
Record time and engagement details to support accurate billing and utilization reporting; Submit timely expense reports for any business travel
Support training operations by delivering timely attendance reports and other operational tasks as needed (e.g. managing waitlists)

Benefits

Hybrid Work Model
Flexibility & Work-Life Balance
Work from anywhere for up to 8 weeks per year
Career Development and Growth
Continuous learning and skill development
Grow My Way programming
Skills-first approach
Industry Competitive Benefits
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
Social Impact
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan