Principal Trainer

Ampcus Inc.•San Francisco, CA

2d•Hybrid

About The Position

Ampcus Inc. is seeking a highly motivated Principal Trainer to join their Technology and Business consulting services team. This role involves serving as a Principal Trainer for Epic Cupid clinical applications, providing end-user training, support, troubleshooting, and workflow guidance. The position requires distinguishing between application build and training issues, working effectively with challenging users, and identifying/documenting system issues for technical teams. The role also involves researching complex issues, supporting clinical application lifecycle, analyzing system performance, and collaborating with senior staff.

Requirements

Broad or in-depth knowledge of one or two clinical application specialty areas.
Strong troubleshooting and problem-resolution abilities.
Strong interpersonal and end-user training skills.
Excellent written and verbal communication skills.
Strong analytical, organizational, and documentation skills.
Ability to manage priorities and complete projects within deadlines.
Ability to communicate technical information clearly to clinical and technical audiences.
Ability to work collaboratively with users and stakeholders at all professional and technical levels.
Epic Cupid certification
Full medical examination required for all candidates

Responsibilities

Serve as a Principal Trainer for Epic Cupid clinical applications.
Provide end-user training, support, troubleshooting, and workflow guidance.
Distinguish between application build issues and training-related issues.
Work effectively with challenging or resistant end users.
Identify and document system issues for build analysts and technical teams.
Research complex issues spanning multiple applications and operational departments.
Support clinical application design, development, implementation, testing, maintenance, quality assurance, and user support.
Analyze system performance and produce documentation, reports, and recommendations.
Collaborate with senior staff and managers as a technical resource and advisor.
Escalate issues involving patient safety, compliance, medical risk, significant workflow changes, or major project scope changes.