Principal Technical Program Manager
About The Position
Oracle’s Strategic Customer Engineering organization helps its most strategic customers plan, acquire, and consume Oracle Cloud Infrastructure (OCI) services at scale. The Technical Delivery organization coordinates execution between Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, and regional delivery teams. It converts prioritized customer demand and capacity plans into executable delivery plans, resolves dependencies, tracks readiness, mitigates risks, and aligns fulfillment. As a Principal Technical Program Manager, Technical Delivery, you will lead complex cross-functional delivery programs for strategic OCI customers, including customers running high-priority AI workloads. You will use technical program management, cloud infrastructure delivery, customer engagement, operational execution, and stakeholder management expertise to ensure customer commitments are planned, tracked, governed, and delivered predictably. You will work regularly with leaders across customer, technical, infrastructure, engineering, operations, and delivery organizations to keep customer priorities, capacity plans, technical dependencies, and execution outcomes aligned. The position requires strong communication, analytical capabilities, operational rigor, technical depth, and executive presence. A hands-on data center or network engineering background is highly preferred.
Requirements
- Experience in technical program management, cloud infrastructure delivery, customer engagement, operational execution, and stakeholder management.
- Strong communication skills, analytical capabilities, operational rigor, technical depth, and executive presence.
- Ability to lead complex cross-functional delivery programs and align customer priorities, capacity plans, technical dependencies, and execution outcomes.
Nice To Haves
- Hands-on Data Center or network engineering background.
- Demonstrated ability to translate technical infrastructure dependencies into actionable delivery plans, risks, milestones, and executive-ready updates.
Responsibilities
- Lead complex technical delivery programs for Oracle’s strategic OCI customers and high-priority AI workloads.
- Translate prioritized customer demand and capacity plans into executable delivery plans with clear milestones, owners, dependencies, risks, and success criteria.
- Drive cross-functional execution across Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, vendors, colocation partners, and regional delivery teams.
- Establish and manage delivery operating mechanisms, including program reviews, readiness checkpoints, dependency tracking, risk reviews, escalation forums, and leadership reporting.
- Identify delivery risks, technical dependencies, capacity constraints, deployment blockers, vendor delays, and execution gaps early.
- Develop mitigation plans, escalation paths, and decision frameworks to keep strategic customer commitments on track.
- Partner with Technical Demand to align delivery execution with approved demand, customer priorities, planning assumptions, and fulfillment readiness.
- Partner with Capacity Management and infrastructure teams to align delivery plans with capacity availability, deployment timelines, and operational readiness.
- Support prioritization and tradeoff discussions involving competing customer commitments, technical dependencies, delivery constraints, and capacity limitations.
- Provide clear visibility into delivery health, customer impact, risks, tradeoffs, blockers, and required decisions.
- Drive accountability across matrixed teams by establishing clear ownership, timelines, action items, and follow-up mechanisms.
- Improve Technical Delivery governance, tooling, dashboards, templates, metrics, and repeatable execution processes.
- Work with geographically distributed teams across multiple regions and time zones.
- Ensure strategic customer demand is positioned for successful, predictable, and timely technical delivery.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion.
- Short-term and long-term disability insurance.
- Life insurance and AD&D.
- Supplemental life insurance for employees, spouses, and children.
- Health care and dependent care Flexible Spending Accounts.
- Pre-tax commuter and parking benefits.
- 401(k) Savings and Investment Plan with company match.
- Flexible or accrued vacation, depending on employee eligibility and position.
- 11 paid holidays.
- Paid sick leave.
- Paid parental leave.
- Adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal benefits.
- Voluntary auto, homeowner, and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
