Principal Technical Program Manager

Oracle•Nashville, TN

About The Position

Oracle Cloud Infrastructure’s Region Build Platform team is seeking a Technical Program Manager to improve how OCI services are tested, prepared, and deployed into new cloud regions. The team connects service engineering, Region Build operations, and platform tooling teams to deliver reliable builds and advance toward automated, touchless region deployment. The role drives programs across service onboarding, test lab readiness, and region build automation, including expanding adoption and ongoing use of test environments, coordinating end-to-end validation, and ensuring service configurations and dependencies are ready before a region build begins. During active builds, the role works with engineers to understand failures, identify downstream impact, establish clear ownership, and drive recovery plans through successful validation. It uses those findings to prioritize long-term fixes, close testing gaps, reduce configuration drift, and eliminate repeated manual intervention across future builds. The successful candidate translates complex technical dependencies into executable plans, assesses readiness using test and build evidence, and communicates clear risks and decisions to leadership. Success means faster and more predictable region builds, effective use of test environments, and measurable reductions in recurring failures and operational effort. The position also manages technical and non-technical programs, including complex cross-organizational programs that impact products and business. It develops program plans and workflows, manages dependencies, scope, risks, resources, funding, and milestones, and coordinates stakeholders from planning through execution and reporting. The role promotes process optimization, automation, continuous improvement, data-driven decision-making, and reliable service delivery. It provides technical direction and mentorship to cross-functional teams and works with internal and external stakeholders to align priorities and commitments.

Responsibilities

Drive OCI region build programs across service onboarding, test lab readiness, and region build automation.
Expand adoption and ongoing use of test environments, coordinate end-to-end validation, and ensure service configurations and dependencies are ready before region builds begin.
During active builds, work with engineers to understand failures, identify downstream impacts, establish ownership, and drive recovery plans through successful validation.
Use build findings to prioritize long-term fixes, close testing gaps, reduce configuration drift, and eliminate recurring manual intervention.
Identify, track, and manage program dependencies, risks, scope, timelines, feasibility, testing requirements, resources, funding, and milestones.
Ensure delivery meets applicable third-party, security, export, and accessibility compliance requirements.
Coordinate responses to security escalations and other critical issues, assess risks, determine mitigation strategies, and communicate resolution paths to relevant leaders and teams.
Develop and implement processes and delivery standards that support organizational SLAs and Oracle best practices.
Identify and quantify automation opportunities and advocate for prioritization; contribute to incident management and process improvements.
Align priorities with customers, service teams, stakeholders, and senior leadership through regular reporting and communication.
Establish program scope, milestones, objectives, KPIs, and measurement methods aligned with broader plans and company goals.
Manage technical and non-technical programs and complex cross-organizational initiatives affecting products and business.
Guide program staff and cross-functional teams, providing technical support and direction and helping remove workflow barriers.
Maintain program documentation, including plans, status reports, risks, and issues; lead regular status meetings and keep teams and leadership informed.
Lead initiatives to improve operational efficiency, SLA adherence, and productivity, and manage change in program priorities, scope, schedules, and requirements.
Assess complex issues, bottlenecks, costs, benefits, and ROI; make trade-offs between business needs and technical constraints and escalate issues appropriately.
Remove program blockers and identify technical and resource options to deliver solutions and drive adoption.
Lead program improvement and cross-team process optimization; develop objectives and workflows and test and deploy cross-functional solutions.
Integrate continuous improvement across workstreams, develop data-driven decision-making frameworks, address availability and reliability gaps, and iterate processes using feedback, KPIs, and retrospectives.
Define requirements and configurations for existing and new development tools, where applicable.
Facilitate cross-team collaboration, align priorities and goals, provide program updates to managers and leadership, and build stakeholder relationships.
Provide technical direction and mentorship to cross-functional teams; guide organizational change from initiation through delivery and address conflicts or alignment issues.
Create and automate reporting, and partner with development teams to improve reports, dashboards, forecasts, and models.
Analyze data to solve program problems, assess SLA adherence, conduct KPI, trend, or competitive analysis, and present findings to immediate team stakeholders.
Manage internal and external stakeholder relationships, document stakeholder needs, assess customer satisfaction risks, advocate for mitigation, and balance team priorities with Oracle commitments.
Coordinate moderately complex tasks and projects, delegate and prioritize work across projects, monitor timelines and deliverables, and adjust plans as resources or timelines change.
Seek learning and feedback, stay current with industry trends and best practices, and coach and mentor junior team members.
Recommend and implement process improvements, solicit feedback, and evaluate their impact on stakeholders.
Participate in candidate interviews, assess candidates, and provide hiring recommendations.