Principal Technical Product Manager – TrueChoice Defense Customer Deployment

GE Aerospace • Livonia, MI

3d • Hybrid

About The Position

As part of the GE Aerospace Digital Technology organization supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Customer Deployment Lead owns the strategy, pipeline, and end-to-end execution of complex customer deployments across the TrueChoice Defense (TCD) portfolio. These deployments give defense customers the digital capability to manage their fleets, analyzing their data and delivering the actionable insights and recommendations that keep fleets mission-ready. This is a senior individual-contributor role and the operational lead that moves a customer from opportunity to a fully operational, supported deployment. This person will set deployment strategy, turn approved technical designs into physical and commercial reality, and partner across the Chief Technology Office (CTO), Engineering, Customer Experience, the product line divisions, post-go-live support operations, and external vendors to deliver each rollout on schedule and in compliance.

Requirements

• Bachelor's degree from an accredited university or college with a minimum of 10 years of professional experience, OR Associate's degree with a minimum of 13 years of professional experience, OR High School Diploma with a minimum of 15 years of professional experience.
• Minimum of 7 years of professional experience in customer deployment leadership, technical program or product management, or a related Distinct Area of Work (DAW).
• Military experience is equivalent to professional experience.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
• This role requires access to information subject to U.S. export control regulations and to Controlled Unclassified Information (CUI). Candidates must be eligible to access export-controlled information without an export license.
• Proven ownership of enterprise customer deployments end to end: pipeline, readiness, procurement, site execution, and operational handover.
• Combines hands-on technical understanding with the leadership to turn high-level architecture into deployment-ready execution plans.
• Experience delivering in an Agile environment (Scrum and Kanban), partnering with engineering and architecture teams.
• Breaks down complex deployment problems, documents clear readiness and cost estimates, and sizes effort and timelines credibly.
• Analyzes how procurement, sourcing, and vendor decisions affect compliance, cost, and schedule.
• Understands the competitive and operational environment across Federal and commercial markets.
• Anticipates downstream consequences across technical, commercial, and customer workstreams, and tailors influence to the outcome.
• Explains the reasoning behind deployment and procurement decisions, and learns from both wins and misses.
• Recognizes when a deployment process needs to change and helps shape operational strategy with the CTO, Engineering, and support operations.
• Directs and mentors others in critical thinking; finds important patterns in seemingly unrelated information.
• Energizes cross-functional teams toward a common deployment vision and sustains momentum through setbacks.
• Innovates and integrates new processes that add measurable value to GE Aerospace.

Nice To Haves

• Experience with AI and where it creates opportunity to expand what the team can deliver.

Responsibilities

• Manage the deployment pipeline. Track every active and prospective rollout across the portfolio, surface expansion opportunities, and keep delivery aligned with the sales plan.
• Partner with the Customer Experience (CX) team to shape win strategies, capture Voice of the Customer (VOC) input, and build the customer readiness documentation that proposals depend on. Own readiness assessments end to end. Complete customer deployment questionnaires and technical readiness assessments, pulling the required inputs from the CTO and Engineering teams.
• Work across Sales, the CTO, and CX to aggregate inputs, build cost estimates, and author the financial justification for each deployment proposal.
• Present solution strategy, implementation roadmaps, and deployment schedules to customer leadership, with CTO technical leads supporting the deep-dive architecture discussions.
• Turn the approved technical baseline into a working deployment during each customer rollout. Align timing with customer IT. Coordinate maintenance windows and implementation timing so they fit the deployment roadmap and the customer's operating constraints.
• Facilitate customer IT coordination and site access in support of the technical readiness work led by the enterprise technical team. Clear the path for installation. Manage site access passes, escort clearances, and facility scheduling for installation engineers during physical server (bare-metal) and hardware installation, in partnership with the CTO team.
• Take the approved hardware list and certified Bill of Materials (BOM) through to commercial execution. Drive purchasing. Create the internal purchase requisitions (PRs) and commercial purchase orders (POs) from the certified BOM delivered by the enterprise technical team.
• Set up new hardware vendors through corporate procurement: vendor master records, credit terms, procurement agreements, and legal and tax documentation.
• Track vendor production schedules, manage the hardware budget, and handle freight, customs clearance, and delivery to customer sites.
• Work with external software vendors to secure Trade Agreements Act (TAA) compliance, export clearances, and regional certifications so software can be deployed in each customer's country.
• Plan, coordinate, and support vendor product demonstrations for customer leadership.
• Serve as the primary operational contact for customer leadership and facility leads throughout implementation.
• Coordinate with post-go-live support operations, the CTO, and Engineering on the shared customer support channel, and monitor high-priority threads to manage executive communications and service level agreement (SLA) status.
• Partner with support operations to align quarterly government ticket and issue reporting with the program schedule.
• Represent the deployment function as a consulted stakeholder in technical site surveys and hardware vendor selection led by the CTO team.
• After installation and baseline validation, assemble the operational handover: verified customer contacts and escalation matrices, completed readiness assessments, the final topology diagram, and confirmed support channel access.
• Move primary account ownership from active deployment to long-term support once the receiving support organization formally signs off. Validate before transition. Confirm every escalation path, distribution list, and deployment document is complete before operational handover.
• Support regional, national, and in-country data sovereignty and export control requirements across the pipeline, in partnership with the CTO and Cybersecurity teams.
• Provide principal-level leadership and mentorship across the D&S Digital Technology team for customer deployment management.
• Continuously refine onboarding playbooks, procurement handoffs, and readiness templates to reduce deployment cycle times.
• Align the CTO, Engineering, support operations, and vendors to eliminate deployment blockers before they impact a committed date.
• Use FLIGHT DECK, the GE Aerospace lean operating model, user-centric design, and outcome-based decisions to raise the bar on every deployment.
• Be experienced with AI and know where it creates opportunity to expand what the team can deliver.

Benefits

• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal