Principal Support Consultant
About The Position
We create possibilities that move life and commerce forward Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place. Overview As a Principal Consultant, you’ll lead complex projects delivering innovative supply chain solutions and exceptional customer outcomes. This role combines technical expertise with strategic leadership, overseeing software implementations, upgrades, and rollouts while driving problem-solving and fostering strong client relationships. You’ll be the trusted escalation point, ensuring smooth operations, timely resolutions, and continuous improvement. Day in the Life Act as the primary escalation point for complex customer issues and ensure timely resolution. Manage multiple projects and customers maintaining quality, timelines, and budget compliance. Collaborate with customers to gather requirements, provide updates, and deliver results. Provide post-implementation support and optimization to ensure sustained value. At times, drive end to end software implementations, upgrades and solution deployments. Drive product improvements and identify new service opportunities. Train and mentor team members contribute to documentation and process enhancements.
Requirements
- Bachelor’s degree (or foreign equivalent) in Computer Science, Engineering, or related technical field
- 7+ years developing, supporting, or implementing packaged application software.
- 5+ years troubleshooting or developing in SQL or related relational databases.
- 5+ years implementing on IBMi, Unix, Linux, or Windows operating systems.
- 5+ years implementing software in a supply chain domain.
- Ability to travel up to 50%.
Responsibilities
- Act as the primary escalation point for complex customer issues and ensure timely resolution.
- Manage multiple projects and customers maintaining quality, timelines, and budget compliance.
- Collaborate with customers to gather requirements, provide updates, and deliver results.
- Provide post-implementation support and optimization to ensure sustained value.
- Drive end to end software implementations, upgrades and solution deployments.
- Drive product improvements and identify new service opportunities.
- Train and mentor team members contribute to documentation and process enhancements.
Benefits
- Market-leading pay
- Comprehensive health coverage
- 401(k) with 50% match up to 6% from day one
- Access Global Path, our structured development program with global opportunities
- Free LinkedIn Learning
- Mentorship
- Hybrid work options
- Flexible policies
- Onsite fitness centers
- Monthly volunteer events
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What This Job Offers
Job Type
Full-time
Career Level
Principal
