Principal Support Consultant

Manhattan Associates • Atlanta, GA

4d • Hybrid

About The Position

As a Principal Consultant, you’ll lead complex projects delivering innovative supply chain solutions and exceptional customer outcomes. This role combines technical expertise with strategic leadership, overseeing software implementations, upgrades, and rollouts while driving problem-solving and fostering strong client relationships. You’ll be the trusted escalation point, ensuring smooth operations, timely resolutions, and continuous improvement.

Requirements

• Bachelor’s degree (or foreign equivalent) in Computer Science, Engineering, or related technical field
• 7+ years developing, supporting, or implementing packaged application software.
• 5+ years troubleshooting or developing in SQL or related relational databases.
• 5+ years implementing on IBMi, Unix, Linux, or Windows operating systems.
• 5+ years implementing software in a supply chain domain.
• Ability to travel up to 50%.

Responsibilities

• Act as the primary escalation point for complex customer issues and ensure timely resolution.
• Manage multiple projects and customers maintaining quality, timelines, and budget compliance.
• Collaborate with customers to gather requirements, provide updates, and deliver results.
• Provide post-implementation support and optimization to ensure sustained value.
• At times, drive end to end software implementations, upgrades and solution deployments.
• Drive product improvements and identify new service opportunities.
• Train and mentor team members contribute to documentation and process enhancements.

Benefits

• Market-leading pay
• Comprehensive health coverage
• 401(k) with 50% match up to 6% from day one
• Access Global Path, our structured development program with global opportunities
• Free LinkedIn Learning
• Mentorship
• Hybrid work options
• Flexible policies
• Onsite fitness centers
• Monthly volunteer events

What This Job Offers

• Job Type: Full-time
• Career Level: Principal