Principal Specialist, HR Operations (Hybrid)

RTX•Richardson, TX

11d•$86,800 - $165,200•Hybrid

About The Position

The Global Mobility Operations Specialist (Tier II) serves as a key escalation point for employee and vendor inquiries related to global mobility cases. This role partners closely with Navigators, Centers of Excellence (COE), Immigration Coordinators, Technology, Operations, and other stakeholders to investigate, track, and resolve issues efficiently and accurately. Provides operational support that strengthens the Global Mobility delivery model, ensuring alignment with policy, processes, business controls, and service level agreements (SLAs). Helps to implement and maintain internal processes for all global assignments and collaborates with Enterprise Services and COE teams to enhance procedures supporting international assignees. Support a global workforce of 1,000+ active assignees and ~200 pending, rotational, or repatriating cases; may also support domestic relocation processes. Serve as a subject matter champion across all relocation and deployment types. Receive, track, and resolve employee and business escalations or special requests. Manage and resolve vendor escalations related to individual employee cases. Collaborate with Business Units and Enterprise Services partners on internal assignment-related process requirements and escalations (e.g., medical clearance, travel & expense). Coordinate with ES and COE teams to update or implement employee-facing mobility processes. Manage employee-initiated exception requests, including documentation and approval workflows. Support complex employee populations worldwide, including unique programs and contracts. Partner with third‑party vendors to ensure alignment with employee and business mobility processes and requirements.

Requirements

HS Diploma or Associates degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
Prior experience in HRIS systems, Excel, and Microsoft Office applications.
Minimum 4 years of Global Mobility experience.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Domestic and Non-Domestic Global Mobility process experience.
Strong problem‑solving abilities.
High attention to detail.
Strong business acumen.
Exceptional customer service orientation.
Clear and effective verbal and written communication skills.
Results‑driven with a bias for action.
Experience supporting projects and operational enhancements.
Familiarity with RTX projects, programs, and systems.

Responsibilities

Provides operational support that strengthens the Global Mobility delivery model, ensuring alignment with policy, processes, business controls, and service level agreements (SLAs).
Helps to implement and maintain internal processes for all global assignments and collaborates with Enterprise Services and COE teams to enhance procedures supporting international assignees.
Support a global workforce of 1,000+ active assignees and ~200 pending, rotational, or repatriating cases; may also support domestic relocation processes.
Serve as a subject matter champion across all relocation and deployment types.
Receive, track, and resolve employee and business escalations or special requests.
Manage and resolve vendor escalations related to individual employee cases.
Collaborate with Business Units and Enterprise Services partners on internal assignment-related process requirements and escalations (e.g., medical clearance, travel & expense).
Coordinate with ES and COE teams to update or implement employee-facing mobility processes.
Manage employee-initiated exception requests, including documentation and approval workflows.
Support complex employee populations worldwide, including unique programs and contracts.
Partner with third‑party vendors to ensure alignment with employee and business mobility processes and requirements.