Principal Specialist Customer Service (On-site Miami)
About The Position
Performs duties related to overall Customer Service. Serves as the customer interface on product status and deliveries. Maintains records of customer communications and documentation in support of proper traceability, and to ensure timely response to all inquiries. Documents customer needs and concerns to identify patterns and maintain customer quality satisfaction. Acts as the focal point between the customer and all other supporting functions. Maintains knowledge of RTX organization and products to provide the appropriate information and support to customers. Performs Order Administration duties using SAP, including data entry, service estimate editing & submission, and delivery/shipment creation. Works in a team environment but also has the capacity to tackle tasks under minimal supervision after training is complete.
Requirements
- University Degree and minimum 5 years of prior relevant experience or an Advanced Degree in a related field and minimum 3 years of relevant experience
- Previous experience performing Data Entry to input & retrieve information
- Previous experience in a customer facing role
- U.S. citizenship is required
Nice To Haves
- Effective communication with various internal and external stakeholders including but not limited to VSMs, engineering, Planning, Quality, and External Customers
- Previous experience using SAP
- Able to effectively manage multiple priorities in a fast-paced and dynamic environment
- Skilled in risk-based decision making to address moderately complex problems
- Proficient in Microsoft Office applications (Excel, Word, and PowerPoint)
- Ability to display exceptional written and oral communication skills
- Prior Aerospace MRO experience
Responsibilities
- Serves as customer interface on product status and deliveries
- Maintains records of customer communications and documentation
- Documents customer needs and concerns
- Acts as the focal point between the customer and all other supporting functions
- Maintains knowledge of RTX organization and products
- Performs Order Administration duties using SAP including, but not limited to: Data Entry, Service estimate editing & submission, Delivery/Shipment creation
- Works in a team environment, but also has the capacity to tackle tasks under minimal supervision after training is complete
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
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What This Job Offers
Job Type
Full-time
Career Level
Principal
