Service Center Specialist (On-site)

County of Anoka • Coon Rapids, MN

5d • Onsite

About The Position

The Anoka County License and Passport Services' mission is to provide a level of service that exceeds our customers’ expectations. The Service Center Specialist advances public safety and consumer protection through licensing, regulation, and education, and collects revenue that supports Anoka County. This is a full-time, non-exempt, on-site position.

Requirements

• High school diploma.
• Two years (2,080 hours) of job-related experience.
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.
• Successfully pass driver’s license background check.
• U.S. citizenship.
• Must pass a BCA background check.

Nice To Haves

• Three years (2,080 annual hours) or more of customer service experience in a high-volume, face-to-face environment.
• Three years (2,080 annual hours) or more of cash handling or point-of-sale experience.
• Previous experience in a license center and/or passport center, or other customer-facing public sector environment.
• Strong verbal and written communication skills.

Responsibilities

• Provide a high level of customer service by effectively communicating in a courteous and professional manner with the general public, car dealers, federal, state and county entities and other business partners in person and on the telephone.
• Process transactions on behalf of county, state and federal government agencies according to applicable laws and statues.
• Verify information with the Minnesota Department of Public Safety & Department of Natural Resources through various means of communication including the State's data system, email and telephone.
• Perform vision check and capture digital image for driver's license and state ID cards.
• Collect and verify authenticity of documents to determine eligibility required for the application/issuance of titles, registration, driver’s licenses, passports and/or birth, death, and marriage certification.
• Maintain confidentiality of information received or accessed during a transaction.
• Provide leadership, coaching, and/or mentoring to a subordinate group as assigned.

Benefits

• 24 days of paid flexible time off
• up to 12.5 paid holidays
• Comprehensive insurance, including medical, dental, vision, flex benefits
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED