On-Site Customer Service Representative

Genuine Parts Company•Amarillo, TX

3d•Onsite

About The Position

Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction. The primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location. Responsibilities include ordering items to ensure appropriate inventory levels are maintained for Consignment customers, sourcing products from branch inventory, Distribution Center inventory, or supplier inventory, and ensuring identification and sale of Motion Industries’ assets. The role influences Motion Industries’ Gross Profit through negotiating sale and purchase prices within certain parameters. It also involves proactively generating sales by promoting Motion Industries’ products to existing customers, expediting backorders, and potentially pulling inventory and preparing orders for shipment. Customer returns may also be handled. The position may place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order. Adjusting non-contract customer pricing to meet competitive demands while maximizing profit for Motion Industries is also a responsibility. Minimizing Branch freight cost by determining the most cost-effective method to fulfill customer orders is key. The role routinely interacts with customers to obtain and fulfill orders correctly, and interacts with suppliers as necessary to obtain pricing. It partners with Account Representatives to ensure customer satisfaction. Assistance may be provided to customers by troubleshooting via telephone or email and identifying correct parts. Regular attendance at training sessions is expected for professional growth and development. Other duties as assigned. Responds to customer inquiries, provides quotes, and takes customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).

Requirements

Customer service and communication skills required.
Ability to multi-task and time management skills required.
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
Good driving record required.
Reliability, organization, and attention to detail required.

Nice To Haves

Typically requires a high school diploma or GED.

Responsibilities

Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
Ensures identification and sale of Motion Industries’ assets.
Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
Proactively generates sales by actively promoting Motion Industries’ products to existing customers.
Expedites backorders.
May pull inventory and prepare order for shipment to customer.
May handle customer returns.
May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.
Routinely interacts with customers to obtain and fulfills orders correctly.
Interacts with suppliers as necessary to obtain pricing for items.
Partners with Account Representatives to ensure customer satisfaction.
May assist customer by troubleshooting via telephone or email and identifying correct part.
Attends training sessions regularly to continue professional growth and development.
Performs other duties as assigned.
Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).