Customer Service Representative - On Site

Teleperformance•Enterprise, NV

2d•Onsite

About The Position

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. This position will be based onsite at our Las Vegas, Nevada site location.

Requirements

2 years customer service experience minimum in a medical related field
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Proficient with desktop computer system and the ability to self-troubleshoot
Ability to multi-task between talking and typing
Excellent Windows operating system and browser skills
Strong customer service skills
Ability to handle high stress situations and difficult customers/members
Availability to work various shifts
Resume required
Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Responsibilities

Inbound calls from medical professionals, using medical terminology, to request and verify benefits
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately and professionally communicate with customers
Providing support for Health Care Providers
Researching benefit information
Handle situations which may require adaptation of response or extensive research
Accurately document and maintain all interactions
Verify each caller according to our verification standards