Customer Service Specialist - On-site

Precinmac • Tualatin, OR

3d • $25 - $28 • Onsite

About The Position

The Customer Service Representative serves as the primary point of contact for customers, addressing inquiries and resolving complaints to ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a service-oriented mindset to effectively assist customers across multiple channels.

Requirements

• Excel - Advanced skills required - V-Look-Up, Concatenate, Pivot Tables
• Able to pivot quickly to address immediate needs and then able to pivot back to original tasks
• Strong communication skills, including active listening
• Service-oriented approach with the ability to resolve customer grievances
• Proficiency in computer skills, with the ability to quickly learn new software
• Data entry accuracy is incredibly important
• Excellent time management and efficiency in task completion
• Previous customer service experience required

Nice To Haves

• MRP/ERP experience strongly preferred

Responsibilities

• Engage with customers via phone, email, online chat, or in person to provide support and product information
• Process and enter customer orders for new or additional products and services
• Address customer questions and concerns, escalating complex issues to the appropriate specialist or department
• Ensure timely resolution of customer problems and inquiries
• Maintain customer accounts and interaction records, documenting inquiries, complaints, and comments
• Perform additional related duties as assigned

Benefits

• A Highly competitive total compensation package
• Medical
• Dental
• Vision
• Life
• Disability Insurance (STD and LTD)
• 401(k) with company match
• A generous paid time off schedule
• Discretionary quarterly bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED