Principal Site Reliability Engineer- Electronic Trading Services
About The Position
As a Principal Site Reliability Engineer at JPMorganChase within the Enterprise Technology, Infrastructure Platforms team, you will apply advanced expertise to identify opportunities to influence critical incident management and improve the end-to-end software development lifecycle. You will manage, design, and implement infrastructure components that improve reliability and operational efficiency. The role serves as the infrastructure arm of CIB's Electronic Trading Services (ETS), supporting high-uptime, auto-recoverable systems under a follow-the-sun model across multiple locations. The position emphasizes preventing recurring problems and scaling reliability improvements, with a focus on network design. You will use enterprise-authorized AI capabilities in reliability workflows, validate AI-assisted recommendations, and handle operational data according to sensitivity and security requirements. You will collaborate with development teams throughout the software lifecycle, lead projects, and influence stakeholders through clear recommendations and measurable outcomes.
Requirements
- Formal training or certification in site reliability engineering concepts and 10+ years of applied experience.
- Advanced knowledge of software applications and technical processes, with considerable depth in one or more technical disciplines.
- Demonstrated experience using enterprise-authorized AI capabilities in the work environment to improve reliability engineering workflows, with strong validation habits and awareness of data sensitivity.
- Ability to validate AI-assisted operational recommendations before applying changes, escalate when uncertain, and follow data sensitivity requirements.
- Ability to determine how systems relate to one another and use a breadth of tools to drive automation, process improvement, and reliability.
- Experience translating research, analysis, and tests into business recommendations.
Nice To Haves
- Experience operating in high-uptime, auto-recoverable infrastructure environments supporting a follow-the-sun model across multiple locations.
- Experience in or exposure to infrastructure and understanding of how reliability work delivers direct business benefits.
- Track record of addressing problems at scale rather than limiting work to individual incident fixes, with a focus on network design improvements.
Responsibilities
- Identify and solve highly complex problems and drive improvements.
- Use enterprise-authorized AI capabilities to accelerate complex incident analysis and reliability decisioning, validating outputs and handling operational data according to sensitivity and security requirements.
- Work with development teams throughout the software lifecycle to ensure sustainable releases; lead medium-to-large projects, bring together appropriate perspectives, identify roadblocks, and integrate feedback.
- Manage, design, and implement infrastructure components to improve reliability and operational efficiency.
- Influence management and stakeholders through clear recommendations and measurable reliability outcomes.
- Lead reuse-first adoption of AI-assisted reliability workflows across SDLC and toolchain practices, ensuring traceability, auditability, resiliency, and security controls.
- Serve as the infrastructure arm of CIB's Electronic Trading Services (ETS), supporting high-uptime, auto-recoverable systems across multiple locations under a follow-the-sun model.
- Plan for scaling and preventing recurring problems rather than focusing solely on resolving issues as they arise.
- Focus on network design to reduce future incidents.
Benefits
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
- Competitive total rewards package, including a base salary determined by role, experience, skill set, and location; eligible roles may also receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
