Principal ServiceNow Developer

Comcast • Reston, VA

5d • Onsite

About The Position

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary We are seeking a highly skilled ServiceNow Enterprise Lead Developer to lead the design, strategy, and implementation of our ServiceNow platform across the enterprise. The ideal candidate will have extensive experience in ServiceNow architecture, with the ability to develop scalable, secure, and efficient solutions that align with the organization's IT and business strategies. As the ServiceNow Enterprise Lead, you will be responsible for overseeing the overall direction, development standards, mentoring junior talent, ensuring that the platform supports the needs of the business and integrates seamlessly with other enterprise systems. Job Description Comcast Business IT is a n organization within Comcast’s Technology and Product Division and largely located on the east coast (greater Philadelphia and the DC area). We own the IT applications and infrastructure supporting the Comcast Business serving large scale enterprise customers , mid market , small and medium business . In this role at Comcast Business Information Technology (BIT) organization, you will work with diverse teams of product owners, architects and software engineers to deliver large programs prioritized within Comcast Business . You will be ensuring the ecosystem is secure, reliable, resilient, and supports efficient business process es with purpose-built customer centric applications . You will be part of the IT team that will set the IT vision and roadmap for the greenfield eco-system and determine how we work to effectively architect, develop, deploy and support the applications and i nfrastructure.

Requirements

• Bachelor’s degree in computer science/engineering/information systems or similar technical area . (Master’s degree is a plus)
• 7+ years of experience in IT service management, with at least 3 years of hands-on experience in ServiceNow developmen t, including Flow Designer and Script Include s
• Proven experience in designing and implementing enterprise-level ServiceNow solutions, including ITSM, TSOM, CMDB, COM , TNI , and other ServiceNow modules.
• Experience with integrating ServiceNow with other enterprise systems, such as ERP, CRM, and third-party tools.
• 2 + years of MSO/Telecommunications experience with a good blend of functional and technical skills in enterprise OSS/ BSS systems
• Mentorship
• Python (Programming Language)
• Scripting
• ServiceNow IT Service Management (ITSM)
• ServiceNow Platform
• ServiceNow Platform Architecture
• 10 Years + Relevant Work Experience

Nice To Haves

• Preferred experience with AI solutions including AI powered code generation, review , analysis, and software development lifecycle
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Responsibilities

• Leading the development and implementation of innovative software and web applications, ensuring they align with business objectives and user requirements
• Integrating new systems seamlessly with existing infrastructure, focusing on scalability, security, and continuous performance improvement
• Mentoring team members and providing technical training, fostering a collaborative environment for knowledge sharing and professional growth
• Collaborating with cross-functional teams to ensure successful application integration, advocating for best practices in software development
• Participating in or leading peer programming sessions, design sprints, or prototyping sessions
• Driving the creation, maintenance, and accessibility of comprehensive documentation for all development activities
• Monitoring application performance metrics rigorously, utilizing data to guide enhancements and ensure delivery aligns with project goals
• Providing expert technical advice and support to internal stakeholders and external partners, effectively communicating complex concepts
• Collaborating with the Quality Assurance team to confirm applications meet rigorous testing standards and fulfil technical requirements
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior