ServiceNow Developer

Northramp LLC•Washington, DC

6h•Remote

About The Position

Northramp is seeking a skilled, personable, and motivated ServiceNow Developer to join their team. This role involves applying deep expertise in the ServiceNow platform to deliver high-quality solutions for federal clients, including building and maintaining applications, developing integrations, and supporting daily operations. As a senior consultant, the individual will also mentor junior staff and contribute to growing delivery capabilities.

Requirements

U.S. Citizenship.
Ability to pass a federal background check and maintain eligibility for continued access authorizations, including periodic drug screenings.
Bachelor’s degree.
3–5 years of ServiceNow development experience.
Strong JavaScript, XML, and HTML skills; familiarity with LDAP, MS Active Directory, and ADFS.
Proven experience implementing and customizing a web-architected, n-tiered enterprise application.
Proven experience implementing integrations of enterprise software systems.
Experience creating ServiceNow update sets, promoting and testing them through multiple instances and into production.
Ability to design and build applications that meet business goals and objectives.
Excellent verbal and written communication skills; ability to present technical information clearly to varied audiences.

Nice To Haves

Experience working in the government sector (local, state, or federal).
ServiceNow Certified System Administrator or Developer certification.
Experience configuring ServiceNow Discovery.
Strong knowledge of ITSM processes.
ITIL v4 Foundation Certification.

Responsibilities

Perform day-to-day support and maintenance of the ServiceNow platform; coordinate development and support efforts within the admin team.
Work closely with the ServiceNow functional team to build requested items and tasks using workflows that manage processes from customer intake to fulfillment.
Configure and improve core and custom applications in close collaboration with the functional team.
Work directly with end users to resolve support issues within ServiceNow.
Monitor health, usage, and overall compliance of ServiceNow and its applications.
Develop systems integrations and process automation.
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting.
Create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, and related components.
Configure and manage Discovery.
Lead the team through application and platform upgrades.
Load, manipulate, and maintain data between ServiceNow and other systems.
Create ServiceNow reports and dashboards.