Sr Principal, ServiceNow Developer
About The Position
We are seeking a highly skilled Sr Principal, ServiceNow Developer, with deep expertise in the ServiceNow design and development across our ServiceNow platform. The ideal candidate has a strong development background, excellent analytical ability, and hands-on experience with ITSM ServiceNow modules including Now Assist. Join GDIT as an Application Developer Sr Principal and be part of a team where your professional growth is just as important as the mission you support. Meaningful Work and Personal Impact As an Application Developer Sr Principal, your work will directly contribute to the success and stability of our ServiceNow environment. In this role, you will: Design, develop, and maintain forms, flows, catalog items, integrations, etc. Collaborate with developers, product owners, process owners, and platform engineers to define requirements. Support Agile ceremonies and uphold quality assurance throughout the lifecycle Adhere to and enforce ServiceNow and OneGDIT best practices. Support platform upgrades, patching, and deployments. Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery. Collaborate with Scrum Masters, Product Owners, and Developers.
Requirements
- High school diploma required; AA or Bachelor’s degree preferred
- 3 years of experience in prompt engineering, Now Assist and agentic AI.
- 12+ years of ServiceNow development experience within ITSM environment
- Strong understanding of ServiceNow architecture, modules, and platform capabilities
- ServiceNow Certified System Administrator (CSA) or ability to obtain CSA cert within 90 days
- Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications
- Familiarity with Agile/Scrum methodologies
- Strong analytical, troubleshooting, and debugging skills
- Excellent communication and documentation skills
- Must be a U.S. person
Nice To Haves
- Certified Implementation Specialist – ITSM
- Certified Application Developer - ITSM
- Advanced ITSM certifications a strong plus
- ITIL v4 Certification
Responsibilities
- Design, develop, and maintain forms, flows, catalog items, integrations, etc.
- Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
- Support Agile ceremonies and uphold quality assurance throughout the lifecycle
- Adhere to and enforce ServiceNow and OneGDIT best practices.
- Support platform upgrades, patching, and deployments.
- Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.
- Collaborate with Scrum Masters, Product Owners, and Developers.
Benefits
- AI-powered career tool that identifies career steps and learning opportunities
- An internal mobility team focused on helping you achieve your career goals
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work week
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
- 10 paid holidays per year
- Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
