Principal Product Specialist (Eastern Time)

Zscaler

4h•Remote

About The Position

Zscaler is an AI-forward enterprise focused on accelerating digital transformation and ensuring customer agility, efficiency, resilience, and security through its cloud-native Zero Trust Exchange platform. The company values impact, trust, innovation, and a culture of execution centered on customer obsession, collaboration, ownership, and accountability. They seek innovators who leverage AI and thrive in a dynamic environment, committed to solving complex challenges and shaping the future of cybersecurity. The role is for a Principal Product Specialist on the Zero Trust Browser team within the Product Management department. This position offers flexible location options, including onsite or hybrid at the San Jose office, or remote within the USA, but requires availability during Eastern Time. The specialist will provide technical leadership for Zscaler’s Zero Trust Browser solutions, ensuring product success throughout the sales lifecycle, and will act as a thought leader for browser-layer security architecture and strategy, collaborating with sales and engineering to drive technical wins and product enhancements.

Requirements

7+ years of professional experience in product management, presales, product specialization, or professional services within the infrastructure technology or cybersecurity industry
Deep technical domain expertise in browser security, Zero Trust architecture, private application access, privileged access use cases, and modern web security controls
Strong understanding of Internet and security protocols, including HTTP, SSL/TLS, DNS, and secure access patterns for web and private applications
Proven track record of developing technical collateral and supporting go-to-market initiatives that drive successful sales outcomes
Exceptional interpersonal and presentation skills, with the ability to engage effectively with both technical practitioners and executive leadership
Experience collaborating cross-functionally with Engineering, Operations, Product Management, and customer-facing teams

Nice To Haves

Deep Zscaler hands-on experience and product knowledge across Zero Trust Browser, ZIA, ZPA, Zscaler Client Connector, and Privileged Remote Access capabilities
Experience with browser extensions, browser-layer telemetry, in-browser DLP, and controls that secure user activity across SaaS, web, and private applications
Strong understanding of secure private application access and privileged resource access use cases in enterprise environments
Extensive experience in networking concepts and modern identity and access management (IAM) frameworks

Responsibilities

Provide technical leadership for Zscaler’s Zero Trust Browser solutions, owning product success and architectural strategy throughout the sales lifecycle
Lead in-person and virtual meetings with customer executives and practitioners to provide executive-level overviews of Zscaler’s browser security strategy and deep-dive technical workshops
Articulate the value of browser-layer security controls, including threat monitoring, attack prevention, in-browser DLP, secure private application access, and Privileged Remote Access (PRA)
Develop technical collateral, including best practice guides, proof-of-value (POV) test plans, demo assets, and reference architectures to support internal teams and customer presentations
Conduct and support POVs, technical evaluations, and initial deployments, helping customers validate architecture, policy design, and operational fit for Zero Trust Browser use cases
Troubleshoot and debug customer issues across evaluations and deployments, partnering closely with Engineering, Support, and Customer Success teams to drive timely resolution
Collaborate with Engineering, Product Management, and Marketing to drive product enhancements based on direct customer feedback, competitive insights, and market trends
Act as a post-sales subject matter expert for Customer Success and Deployment teams to help ensure successful technical implementation, adoption, and ongoing customer success